Contenu de l'offre Business Intelligence & Service Sales Specialist M/F chez ABB
Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
THE POWER GRIDS BUSINESS, WITHIN ABB, LEADING DIGITAL TECHNOLOGIES FOR INDUSTRY, OFFERS VARIOUS OPPORTUNITIES THANKS TO A WIDE RANGE OF CUSTOMERS AND APPLICATIONS.
BECOME THE AMBASSADOR OF AN INNOVATIVE BRAND AND BE A PART OF OUR SUCCESS ACROSS PROJECTS RELATED TO CONNECTED HOUSE OR INDUSTRY 4.0 !
YOU ARE LOOKING FOR A NEW CHALLENGING ROLE THROUGH WHICH YOU WILL BE ABLE TO DEVELOP YOUR TALENT AND BE A PART OF A DYNAMIC AND CREATIVE TEAM?
HAVE A LOOK AT OUR BUSINESS INTELLIGENCE & SERVICE SALES SPECIALIST M/F JOB OFFER.
GLOBAL ASSIGNMENT
YOU WILL PERFORM VARIOUS MARKETING ANALYSES TO ENABLE MARKETING STRATEGY DEVELOPMENT FOR EXISTING AND POTENTIAL PRODUCTS, SYSTEMS AND/OR SERVICES. YOU WILL RESPONSIBLE FOR DRIVING SERVICE SALES PROCESS IN COLLABORATION WITH THE SERVICE SALES MANAGER AND/OR SERVICE MANAGER. YOU WILL GENERATE SERVICE SALES OPPORTUNITIES AND SECURE PROFITABLE SALES WITHIN THE DESIGNATED AREA(S). FOCUSING ON INSTALLED BASE PENETRATION (IB) YOU WILL SELL THE ENTIRE SERVICE PRODUCT PORTFOLIO IN COLLABORATION WITH OTHER ABB SERVICE UNITS. YOU WILL BUILD LONG TERM CUSTOMER RELATIONSHIPS AND ENSURE IMMEDIATE RESPONSE TO SPECIFIC CUSTOMER NEEDS AND ISSUES.
MAIN TASKS
To achieve this, Business Intelligence & Service Sales Specialist M/F’s tasks will be :
Competitive intelligence - Collects data and provides sound market and competitive intelligence analyses related to market and trends. Participates with management to contribute to strategic plans definition and supports relevant implementation.
Market analysis - Prepares analyses of internal sales, technical and financial data ,and external market data. Interprets resulting data and makes recommendations to marketing and sales management. Builds sales analyses regarding channels, segments, geographic areas, customers, products, systems, and services.
Market monitoring - Informs management of market research and analysis results that identify existing gaps or new opportunities for growth.
Progress review - Extracts and analyzes data from sales/financial tools to measure effectiveness of current marketing activities and provides updates to management.
Tools - Assists in the development of marketing tools to support Marketing and Sales teams. Trains Sales personnel on proper use of sales tracking system and monitors ongoing data quality.
Service sales delivery - In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy. Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base in ServIS (the approved Service database) with the changes made at site.
Volume and profit - Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the entire Service portfolio to secure profit for assigned Business Units/Product Groups.
New opportunities - Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues’ portfolios.
Customer approach - Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process.
Sales process - Sells entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. Communicates contract details in accordance with ABB offering and strategy. Manages administrative sales processes.
Marketing - Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant ABB Service offerings and solutions.
Health - safety and integrity Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety and cost effective solutions to satisfy customer’s needs. Complies with health and safety directives.
We are looking for a candidate with strong experience (2 to 4 years) in sales of technical services and who is ideally graduate from Electrical Engineering.
You have a good knowledge across the computer tools as well as CRM (ideally Sales Force).
You are very customer focused, to ensure that business requirements and expectations are effectively managed, and incidents & problems are resolved in a timely manner.
You are fluent in English, but also in French. You are able to speak in another language (nice to have, not essential).
The ppossibility to make some travels to the assigned area, and occasionally abroad is required for this position.
You want to be involved in a multinational company, one of the most successful leader on its market? And you are looking to build tomorrow’s industry with us?
Do not wait anymore: Join us!