Key Account Manager

Contenu de l'offre Key Account Manager chez Amcor

Paris (75)

With more than 61 plants in 22 countries, Amcor Flexibles Europe, Middle East and Africa (AFEMEA), a division of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the food, beverage, pharma, personal care, medical and industrial markets. Its award winning approach towards sustainability makes AFEMEA the preferred partner for customers looking for responsible packaging solutions.

Aim high. Think big. Go far. Open up a world of opportunities by working with a global leader in innovative and responsible packaging solutions.

The CHALLENGE

We are looking for Key Account Manager to join our Amcor Sales & Marketing Business Unit within Amcor Flexibles Europe, Middle East & Africa group. This position sits within Global Key Accounts in Food segment, reporting to Key Account Director. Due to our clients’ preferences we welcome applicants in France and Italy. We offer permanent contract and remote or site-based working option for our selected candidate.

Job Purpose

As Key Account Manager you will manage the customer relationship with the specific account segments to maximize opportunities; qualify, win, develop and retain nominated Amcor account segments to ensure that the revenue benefits are maximized through a strong customer intimacy, proactive account management, preparation and execution of the account strategy and building of a long lasting relationship. You will be responsible for developing profitable sales growth, lowering sales costs and increasing customer satisfaction: to be achieved by identifying clear customer stated and unstated needs and selling the Amcor’s products and values as the perfect answer to the customer needs. One of your goals will be to increase the sales of products value and volume, as well as the gross contribution. You will identify opportunities for new products and continuously develop and implement measures to keep existing business relationships, as well as revenue, with the account.

In this role you will be responsible for global coordination of all the Key Account Managers for this specific account segment from the other Amcor groups (Asia Pacific, Americas). You will manage revenue of 45/50 M€ with high complexity (multiple products/segments in one or more market sectors). Other than global coordination you will be responsible for regional management of the account and European Level responsibilities for defined segments.

WHAT WE OFFER AS PRINCIPAL ACCOUNTABILITIES

Customer relationship management Develop strong and solid one-to-one long-term relationships with key decision makers/ influencers Identify customer needs/issues and position, differentiate Amcor’s products and services and demonstrate how Amcor’s value proposition will provide benefits to the customer’s key business drivers and thereby secure, manage, deepen and widen the Amcor/customer relationship, with the long-term focus of expanding the overall footprint/penetration and introducing innovative products and services Create an account plan and strategy for profitable growth, that are forward looking. Agree them both Amcor and the customer, keep it up to date and execute it. Be the central point of contact between customer and Amcor concerning feedback, problem solving and requests opportunities for Amcor in the region or defined segment Co-ordinate and facilitate the members of the ‘cross-functional’ virtual team, e.g. other partner or stakeholder organizations and 3rd party partners, in order to further develop the account With the customer, establish the frequency and channels for communication and deliver to it Organize regular account reviews with the customer (and with the Amcor management if appropriate) Participate in customer specific workshops that allow Amcor to have inside in the customers Mobile Strategy and that result in growing business Plan the analysis of customer billing info. to identify potential sources of account growth Use knowledge of customer daily operations & challenges to identify opportunities to grow the account

Account Management Develop an extensive and perceptive understanding of nominated customer segments’ business and requirements, and analyse and interpret the customers’ position, to identify business opportunities Set ambitious targets for the account managed Leverage the set targets for named account segments on Amcor/ group level Responsible for achieving and exceeding account revenue targets Strictly manage the sales funnel opportunities (innovation management) Sell benefits of Amcor data services/products to Global customer / create the ‘need’ for customer to want data services/products/ solutions

Relationship management Build key relationships within the account to ensure effective problem management/resolution channels Work in partnership with the Key Account Director to ensure the national and international strategies are aligned and are complementary, and agree key deliverables/targets within the account Obtain, interpret and feedback on customer and competitor activity using the best Amcor intelligence Communicate internally key learning’s from process, system and sales resolution to reduce customer dissatisfaction and churn. Make sure that good practices are shared within the different Amcor BGs.

Achievement of sales and budget targets Establish in conjunction with businesses new business opportunities and targets Monitor businesses performance against targets Coordinate corrective actions to sales and marketing programs, if necessary, to achieve target commitments

WHAT YOU BRING

Formal Qualifications and Experience

5 years of relevant sales manager experience with global customers University degree or comparable education with a focus on sales. Fluent French & English, proficient Italian would be a nice to have

Job Specific Technical Requirements

Ability to interact with a wide variety of cultures and functions both internally and externally Ability to quickly adapt to changing industry dynamics and redirect efforts Ability to work under pressure managing multiple priorities Analytical capability with a strategic mindset Goal oriented—ability to translate the strategy into actionable plans Creative problem solver Time Management (organisation in managing daily activities) Translate Voice Of Customer into action Good co-ordination skills Interact with Key Account on multiple levels (Production, R&D, Technical Field Service, Purchasing) Self-motivated, results driven and a passion for winning and creative problem solver Willingness to travel around 30% of time

If you are looking for a fast-paced and multicultural environment join us now!