CCaaS Solutions Sales Director

Contenu de l'offre CCaaS Solutions Sales Director chez Avaya

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job ID: 27613

Short Description

Avaya continues to expand investment in various cloud solutions and offers; and we are currently in process of launching public cloud Contact Center as a Service (CCaaS) offers in additional key markets globally. Avaya International (EMEA/APAC) is glad to announce opening a new position for a CCaaS Solutions Sales Director based in Europe and the successful candidate experience will be creating an impact through:

Strategy Leadership: The role is directly accountable for the CCaaS business performance. The leader of the CCaaS team is responsible for identifying growth opportunities, defining strategies, prioritizing sales plays, developing the go-to-market execution plan, identifying channel capacity needs and securing necessary investments to ensure Avaya realizes its full CCaaS growth potential across EMEA and APAC. Therefore, the individual should possess deep business insights into global CCaaS and CX market dynamics, knowledge of legislative requirements, and demonstrate strategy leadership in the formulation of a robust business plan working in alignment with key Avaya functions and business partners to deliver short term results and build a foundation for long term sustained success. Cross Team Collaboration: The CCaaS business model requires a high degree of collaboration across key business partners such as Channel Partner, Product/BU, Marketing, Inside Sales, Finance, etc. The CCaaS Director is an effective and efficient collaborator leader able to drive alignment, execution, and results via extended v-teams. Customer/Partner Engagement and New Business Incubation: The CCaaS leader is responsible for supplementing global data with local insights to optimize for customer life-time value through acquisition, retention and growth strategies leveraging scalable routes to market. The individual should leverage his/her strong industry and market insights on customer preferences, competitive dynamics, and digital maturity to execute global core sales plays while identifying local sales plays to optimize demand generation and influence execution across the routes to market.
Requirements
The successful candidate needs to have the following attributes and experience:
A highly experienced revenue generator with a proven track record of exceptional results 10yrs + overall sales experience Minimum 3 years’ experience in a similar role driving success of a public multi-tenant CCaaS/SaaS offers Personal engagement and first-hand experience in CX projects and similar CCaaS solutions Successful track record of driving the adoption of public cloud by channel partners Ability to build eco-system in the region that supports the growth of the cloud consumption Strong leadership and people-management skills Highly motivated in developing a career in Avaya Winning and positive attitude English language fluency is a must (speaking, reading, writing) Ability to travel and work across multiple time-zones and cultures. Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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