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Key Account Manager Intern

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Contenu de l'offre Key Account Manager Intern chez Back Market

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.
Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021!
We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation.
Be a part of the movement. Join the refurb revolution.
At Back Market, our Seller Success Managers (or Key Account Managers) are pivotal to our marketplace’s success. You will be a key member of our fast-growing and high-performing Seller Success team, and will act as the go-to resource for our valued sellers. You will be able to contribute to the overall business by enabling and supporting the growth and retention of key sellers. In this role, your main priorities centre on harmonizing the two most critical areas of seller performance on Back Market: Sales and Quality.

On the Sales side, you will work with your sellers (professional qualified refurbishers, who sell their products on Back Market) to grow their sales by skillfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc.

On the Quality side, you will educate and inform your sellers on the relevance and relationship of specific quality metrics to sales performance, develop and execute strategic action plans to tackle areas for improvement, expertly demonstrate the ROI to your sellers with pointed progress updates and recommendations, etc.

These functions work hand-in-hand and interdependently, and the successful Seller Success Manager will locate that synergy for each seller account, will effectively articulate the comprehensive value of both, and will collaborate and consult toward long-term and lasting success on both fronts

YOUR MISSION (IF YOU ACCEPT):

Managing a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey Gaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellers Creating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectives Building relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.) Tracking seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluently Gathering seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalations Working cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.) Conducting strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models

YOU ARE IN THE RIGHT PLACE IF:

You have a previous experience in a business development role overseeing a book of business and leading customers through change management If you have a previous experience in an e-Commerce company or fast-growing start up: real plus! SQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a must Demonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executives You are tech- and data-savvy: You learn new tools quickly and deeply, and are always tracking down new ways to streamline, gain efficiency, and pick up new technical and data-analysis skills You enjoy working with data and are skilled at using Excel Excellent written and verbal communication skills Superb listening skills and the proven ability to dig deeper to uncover the seller’s true objectives Time management skills and a strong sense of urgency, ownership and accountability Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fast-paced work environment High level of empathy - it’s important for our SSMs to be seen as trustworthy and reliable both internally and externally You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use

RECRUITMENT PROCESS:

Phone call with our recruiter Goda Technical test and interview + 45 min interview with Torrin or Gaetan Interview with Arnaud, Our Head of Smartphone and core electronics WHY SHOULD YOU JOIN US ? ✌
A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc…Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas! Grow your career with a flexible career path, Back Market can help you evolve!A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!We embrace work life balance which includes flexible working hours and the opportunity to work from home.A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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