Senior Account Manager - Editions H/F

Contenu de l'offre Senior Account Manager - Editions H/F chez Deliveroo

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Who are they?

Lorsque Will Shu, le CEO et fondateur de Deliveroo, a déménagé à Londres en 2013, il a découvert une ville foisonnant de très bons restaurants. Mais à sa grande surprise, peu d'entre eux proposaient de livrer leurs plats. Dès lors, il s'est donné pour mission de faire venir la cuisine des meilleures pépites de quartier directement chez les gens.

En offrant aux restaurateurs un canal de vente supplémentaire, et l'opportunité de faire progresser leur chiffre d'affaires, Deliveroo joue un rôle économique majeur au sein de l'écosystème de la restauration en France.

Aujourd'hui, Deliveroo collabore avec 160 000 restaurants et 180 000 livreurs sur 11 marchés géographiques, afin de proposer la meilleure expérience de livraison de repas et de courses d'épicerie au monde.

Deliveroo est présent sur 11 marchés : Australie, Belgique, Emirats arabes unis, Espagne, France, Hong Kong, Irlande, Italie, Koweït, Pays-Bas, Royaume-Uni, Singapour.

Présent en France, son deuxième marché mondial, depuis 2015, Deliveroo travaille aujourd'hui avec plus de 26 000 restaurants et commerces partenaires, et offre une opportunité d'activité flexible et bien rémunérée à 22 000 livreurs partenaires qui nous font confiance. Deliveroo continue depuis ses débuts de grandir géographiquement et d'innover : développement d'une offre d'épicerie, créations de sites Editions dédiés à la livraison de plats par de grandes marques exclusives, services technologiques innovants pour les restaurateurs, etc

Job description

Why Deliveroo ?

Our mission is to BE the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want IT.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

We hope you're as excited about the scale of the opportunity as we are and, if you share our ambition, that you'll join us and BE part of this incredible story.

What you'll BE doing

As Senior Account Manager - Editions H/F , you will report directly to the Account Management Lead - Editions. You will BE in charge of the commercial success of projects and restaurants' portfolio within Editions sites (delivery-only kitchens) in order to offer the best customer experience. Your objective will BE to build strong and long-term partnership while providing Deliveroo food tech expertise.

Your main missions will BE :
Lead projects aiming to grow Editions or partners topline and profitability with a global impact
Project manage initiatives and tests, drive alignment of numerous stakeholders both within the Editions commercial team and beyond (Operations, Central, F&S, Legal)
Depending on the workload, transversally manage part of the Editions Account management team
Manage and optimise the profitability of your restaurant portfolio in order to meet OKR :
Personalized account management to optimize key drivers : menu selection, packaging, pricing, visibility...
Data analysis on partners performance and supply
In relation with Site Ops Editions team to improve operation and service
In charge of the growth of your portolio both in terms of sales and coverage (virtual brand creation, marketing campaign, Editions expansion plan)
Onboarding of restaurant partners : pitch deck preparation, participation in commercial negotiations, coordination with Global team on kitchen implementation
You will BE process owner or coordinate one/several Editions strategic levers (marketing, partnership, ancillaries, sales) : implement the strategy defined and coordinate its execution with the whole Editions commercial team
Process optimisation : Deliveroo is a very fast growing company, you will participate in improving processes to scale and grow
Participation in transverse team projects (marketing, commercial, operations) as one example kitchen gap analysis, best practice sharing...

Requirements :
Bac +5 from business or engineering school/university
5 to 6 years experience in a commercial role
Habit of leadership, capacity to embark a small team on a project
Skills required : Team Player, rigorous, natural communicator, motivated, proactive
Strong Analytical and organisational competencies required
Fluent in French and English
-.
Passion for food and gastronomy. Previous experience in the Food & Beverage industry is a plus

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse IT can BE. That means we have no judgement when IT comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to BE part of one of the fastest growing startups in an incredibly exciting space.