Account Manager

Account Manager

We’re on the hunt for a high-energy, results driven Account Manager to add to our rapidly growing team at Momindum.

Who we are: 

When you take a job at Enghouse Vidyo, you’re going to work with the very same people who pioneered the video conferencing industry itself over a decade ago. Named a Leader and Visionary by Gartner, Enghouse Vidyo has been awarded more than 170 video communications technology patents. Our innovative team has pushed the boundaries of what is possible through video collaboration year after year - and we’re still making breakthroughs to this day. Enghouse Vidyo is addressing a major global challenge - how do we make communications and collaboration more sustainable, inclusive and transparent in a world with a population of 7.6 billion people? More than 295 U.S healthcare systems use Enghouse Vidyo for telemedicine that improves access to quality care for more people. More than 450 financial institutions use Enghouse Vidyo to recreate the in-branch experience from anywhere. From healthcare and banking to education, government and more, Enghouse Vidyo visually connects the world. 

When you take a job at Momindum/Enghouse Vidyo, you’re going to work with the very same people who pioneered the video conferencing industry itself over a decade ago. Named a Leader and Visionary by Gartner, Enghouse Vidyo has been awarded more than 170 video communications technology patents. Our innovative team has pushed the boundaries of what is possible through video collaboration year after year - and we’re still making breakthroughs to this day. Enghouse Vidyo is addressing a major global challenge - how do we make communications and collaboration more sustainable, inclusive and transparent in a world with a population of 7.6 billion people? More than 295 U.S healthcare systems use Enghouse Vidyo for telemedicine that improves access to quality care for more people. More than 450 financial institutions use Enghouse Vidyo to recreate the in-branch experience from anywhere. From healthcare and banking to education, government and more, Enghouse Vidyo visually connects the world.

The Role and What You’ll Do:

The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly resolving technical issues and providing a feedback loop of behalf of the customer to the rest of our company (including technical support, sales, product and engineering). This position reports to the Director, Customer Success. 

Own the overall health and success of our customers, which includes adoption, ensuring value realization, retention and growth 
Establish a Sales pipeline of product opportunities to support the current fiscal year revenue Quotas 
Be the main point for our customers and become a trusted and strategic advisor, drive best practices and innovation 
Provide product guidance to technical stakeholders such as in various IT and educate on best practices for optimizing the use of our products 
Advocate on behalf of customers and navigate across product, engineering, sales & marketing to deliver the best experience to customers 
Work closely with your renewal team to ensure successful renewals and drive expansions and new opportunities resulting from the success of the customers 
Proactively maintain and update your pipeline using Salesforce
Manage assigned accounts and act as primary point of contact for client relationships 
Act as a project manager to ensure internal initiatives to improve customer success are being executed efficiently 
Drive customer outcomes with deep technical understanding of customers’ success criteria, business drivers, and initiatives 
Engage all areas of the business, from clinical to technical, and various levels of management ranging from Directors to C-level executives 
Meet quarterly and annual sales objectives by expanding the pipeline in Europe and meet other business objectives for Momindum 
Educate and support customers on best practices, and the use and benefit of our products and services 
Develop and conduct Quarterly Business Reviews with clients to measure progress against goals and evaluate opportunities for improvement 

What you bring:

3-5 years of experience working as a strategic CSM or Account Manager, working with diverse accounts, ideally in the SaaS or Enterprise software industry 

Strong sales background: quota carrying with a track record of success in sales, renewals, upsells, cross-sells, and revenue generation, including presenting and selling to C-suite level decision makers, and providing value-based solutions, forecasting and pipeline management
Experienced in analyzing customer accounts to identify churn signals, account growth and retention opportunities, and ways to expand adoption and increase value
Ability to manage and prioritize multiple customers across different stages in the customer lifecycle to meet customer needs and escalations
Technical sales experience preferred 
A self-starter who can work independently and able to prioritize and multi-task under tight deadlines
Passionate about helping customers and relationship development
Strong leadership skills to advocate cross functionally on behalf of customers, and willingness to identify process improvements to help drive repeatable and efficient customer engagement
Strong interpersonal skills; Excellent listening, verbal and written communication skills
Superior presentation and meeting facilitation skills
College/University degree

Bilingual is a MUST (French/ English)

What we offer:

Work life balance
Opportunity to work for a diverse and inclusive company
Growth opportunities
Employee benefits
Working with industry leaders in Contact Centre Solutioning
Remote work available

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer. 

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