The customer Success Manager is responsible for developing customer relationships that promote retention and loyalty (increase lifetime value of the customer and reduce churn)
Build Key Customer relationships:
Develop client portfolio and a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs bringing the customers value in the focus. Sustain business growth and profitability by maximizing value: Be the voice of the customer. · Create “product champion” ( employees of the customer who actually understand the benefits of the product and are convinced of the advantages that the product provides).Increase retention
Customer Onboarding
Account Escalations
Support or response to any alerts, red flags, poor health: Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed
Renewals
Follow up on current renewals to avoid any last minute surprise and insure current revenue.
Upsell Campaigns
You’re responsible for Upsell, expansion and upgrades,three core ways in which CSMs can drive his portfolio growth.
Customer Advocacy
Identify opportunities for customers to act as Intersec advocates (e.g. testimonials, case studies),
Requirements
Hard Skills
Soft Skills
Benefits
Why is this job interessting ?
What we love @Intersec
Manage tremendous amount of data, in real-time and with the best performances possible Create state of the art solutions that are used worldwide and have an impact on new telco services, or the way data can optimize city services for people Provide an excellent customer experience, with agile professional services and a tailored solution oriented proposition rather than a "product proposition" Nurture our international culture: offices in Paris, Dubai, Singapour and New-York , 97% international clients, +22 nationalities, +5000 travels Accomplish new challenges, remain a playful team and share great moments of conviviality together!Think our culture and opportunities matches with your professional goals?
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