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Account Manager / Client Relationship Manager

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Contenu de l'offre Account Manager / Client Relationship Manager chez JLL

The Responsibilities
In particular, the Digital Account Director should be able to:

Sales Account Management :
Enable sales process across digital practices by becoming trusted advisor for account leadership & client executives Take the lead in the preparation of statements of work and presentations for existing customer base Develop and provide functional demonstrations of the software to clients, prepare presentations and assist in the delivery of such presentations as required Support Digital Sales to identify and capture scope requirements Prepare case studies Deliver projects Client Relationship Management
Transform account plans for TOP30 JLL clients from being technology supported to digitally focused Orchestrate account strategy from a digital & technology perspective with product & solution organizations Serve as thought leader and trusted business advisor to senior management and various stakeholders in defining and executing the overarching strategy Be single-point of access for client-level roadmap planning & execution Identify new business opportunities within all assigned clients and collaborate with leadership to define the best approach and support the pursuit process Work to continuously measure customer satisfaction and provide feedback to the project team and leadership as appropriate Regularly identify, advise and collaborate with the client on the identification of improvement / enhancement / expansion opportunities and create SOWs Provide billable project services to clients as follows:
Lead internal and external consultative planning sessions with the client’s key stakeholders Conduct analysis of business requirements with respect to systems, process workflow and staffing Conduct analysis of existing information systems, datasets and functional requirements to forecast the complexity of integration of our solutions into the Client’s existing environment Create documentation to communicate ‘as-is’ and ‘to-be’ conditions, process, technical and staffing model solutions, ROI criteria, and Key Performance Indicators and measurement criteria Provide guidance and management of the Client through decision-making processes regarding cost/benefit, timelines, operational and change management issues Conduct application training for clients Project / account management:
Advise the Client on industry best practices as well as the capability / benefit of technology and help to identify new ideas, tools and trends that could provide sales opportunities to engage with clients Define and document the scope of projects and engagements and set client expectation for the resulting deliverables Provide project direction to the client and the account team Develop solutions that are focused on core service lines of process, technology and outsourcing Negotiate scope changes with the client The Requirements

Ideal candidate should have:
Sales experience and meet JLL sales number expectations in Digital Solutions Extensive experience and/or background in professional services or technology Experience implementing complex business systems such as IWMS, Human Resources, Accounting, Planning and Budgeting, Supply Chain, Document Management, etc. Experience implementing "Best Practice" approaches for leading professional services or technology firms Transformational leadership experience pivoting from a services mindset to a product –based organization; resilience and fortitude to drive change within a large, complex organization Deep experience in multinational companies, having preferably already managed the complexity of a “corporate role”, that goes from developing the strategic framework all the way to delivering innovative ideas and products and executing for global clients Successfully demonstrate the application of analytical and conceptual problem-solving skills and a highly efficient and structured work method Ability to forecast client needs, use questioning strategies, create solutions and a vision for the client Successfully worked in complex international business areas Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative Conceptual knowledge of RDBMS and related technologies Strong interpersonal and communication skills, both oral and written, including proposals and statement of work, solution specifications and process and procedure documentation Experience in group presentations including detailed technical demonstrations, executive and end user training classes and conducting consultative planning sessions. Preferred:
Proficiency with IoT Platforms, Hybrid Data & BI solutions, CAFM/IWMS and CRE point solutions. Understanding of Relational Databases particularly in the areas of schema structures, reporting and data integration capabilities. Up to date knowledge of industry trends Qualification in Business Process Improvement (BPI) methodology such as Six Sigma. Knowledge of System Development Life Cycle methodologies and/or Software Engineering Methodologies such as Extreme Programming, RUP, Waterfall Method, etc. Project Management Institute (PMI) certification.
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Account Manager / Client Relationship Manager
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