Account Executive
As an Account executive, you are the main connection point between Microsoft and our customers., You provide strategic business leadership partnering with leaders in your customers' organizations to align their business transformation agenda with digital solutions that can help them better engage customers, optimize operations, transform products and shift their business models. Account Executive roles are an incredible opportunity to learn, experience and ultimately drive all aspects of the client relationship, sales pursuit, and customer success lifecycles.
Responsibilities
Day-to-day you'll build and maintain key account relationships while driving a two-side business plan with your customers across Technical and Business agendas, respectively. To drive your customers' digital transformation, you will need to become an expert on their respective industry and talk their language. Your customers will call on you to connect them to the full breadth of Microsoft's assets including supporting sales disciplines, consulting, support, product groups, and executives to advance their digital transformation agenda.
Account Technology Strategist
The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers. Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.
As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.
Responsibilities
You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers. The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.
ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts. The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.
Role-specific qualifications:
Confidence to manage executive relationships, both internally and with customers, to create business transformation.Combining business acumen with technological experience.Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Customer Success Manager
Customer Success Mangers (CSMs) focus on enabling our clients' vision for driving digital transformation within Microsoft solution areas. CSMs are our customer's success advocate as they deploy, use, adopt and consume our technology.
CSMs are core to our long-term strategic success and by driving usage of cloud services and increasing accounts while broadening the surface area of potential with our accounts.
Responsibilities
CSMs manage the migration of our largest enterprise customers to adopt, deploy and execute their business objectives using Microsoft technologies. Successful CSMs uncover the true essence of problems and come up with insightful solutions appreciative of the way a customer views both their business and processes.
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