Account Manager

Contenu de l'offre Account Manager chez Rakuten Advertising

Our Account Managers are the point of contact for clients and run large portfolios of accounts. You will educate, manage and problem solve Display campaigns for our Advertisers and Agencies, via internal tools and technology to grow their business and overall portfolio.
You will cross sell and up sell Rakuten Advertising services to retain and grow the portfolio.

KEY RESPONSIBILITIES
Ramp up clients quickly and efficiently – meet their requirements and set clear expectations
Manage a portfolio of clients: Understand client needs/requirements in order to provide forward thinking business recommendations and appropriate product/service(s) education.
Establish and maintain regular and appropriate communication with the key contact(s) via meetings, emails, calls and support tickets
Aim to achieve the highest levels of client satisfaction.
Ensure that clients are managed profitably.
Grow revenue from existing client relationships: Ensure strong understanding of portfolio goals.
Retain existing clients: Understand client performance goals and work with them on a strategy and list of tactics to hit them
Dispute resolution: Break down problem causes and ensure all client issues are resolved in a timely manner
Perform delivery of client performance (including presentations) as and when appropriate

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical /functional expertise
First relevant experience in account management (affiliate marketing, retargeting or agencies)
Strong MS Office suite skills (Excel, PPT, Word, Outlook)
Good project management skills
Strong understanding of digital marketing concepts, particularly Display Marketing

Communication skills
Fluency in French required, Good level in English.
Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
Build strong relationships with clients and internal stakeholders

Results focus
Detail-orientated
Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Ability to strategise based on corporate goals
Delivery of performance goals achieved within budget and on time