Account Manager

Contenu de l'offre Account Manager chez Revolut

ABOUT THE TEAM:
A little about us; When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.
What we’re looking for: We’re looking for A player Account Managers to better serve and drive value from our growing base of high value business customers.
ABOUT THE ROLE; Revolut Business is attracting an increasing number of high value, high profile customers. Account Managers are responsible for driving increased value from these customers whilst ensuring an excellent customer experience.
You’ll follow and iterate playbooks and processes to serve customers in the most efficient and effective way possible, providing an excellent customer experience, solving problems and upselling and cross selling to drive increased value.
WHAT YOU’LL BE DOING:Efficiently and effectively manage a book of high value customersSolve customer issues, escalating where requiredAchieve gross profit targets through effective cross sell and up sellWork with product teams to implement consistent customer feedback
WHAT YOU’LL NEED:2+ years working in Account Management or Customer Success in a top blue chip or financial services companyProven track record of exceeding customer retention and profitability targetsAbility to learn incredibly quickly in a fast paced environment, including technical detailsFlawless English and business fluency in at least one of Spanish, French or GermanExcellent communication and skilled stakeholder management
HIGHLY DESIRABLE:Start up experienceExperience working with product teams