Senior Account Executive - Service Cloud

Contenu de l'offre Senior Account Executive - Service Cloud chez Salesforce

Lyon (69)

Job Category

Sales

Job Details

Department Description:
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

Role Description:
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Account Executive role focuses exclusively on the Salesforce Service & Support and Call Center Application. You will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space.

Your Impact:
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Minimum Requirements:

Strong track record of success selling enterprise software solutions. Extensive background in Customer Service, Customer Experience, Customer Engagement or Contact Center applications.

Preferred Requirements:

Strong written, verbal, and presentation skills. Be creative with strong problem solving skills and the ability to succeed in a fast paced environment. Proven ability to work well as part of an extended sales team. Fluent in both French and English.
About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company ten years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers and partners, we are working to improve the state of the world. Salesforce's founder and current CEO is personally committed to promote gender equality and respect work-life balance.
Salesforce is a fast growing company which has kept its strong core values: trust, equality, growth and innovation.
We foster creativity and innovation at every level and to align all company on same objectives, strategic vision and country goals are built as one team. It is possible and encouraged for each employee to contribute to country goals and participate to strategic vision.
During your application process, you will be coached by a buddy to answer all your questions. If you join the company, coaching will be continued to smooth your integration. Coaching and feedback are part of Salesforce foundations and will be part of your success and continuous development plan.

Accessibility
If you require accessibility assistance applying for open positions please contact the Salesforce.com Recruiting Department .

Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.