Account Manager

Contenu de l'offre Account Manager chez Sanofi

Sanofi will establish a major active pharmaceutical ingredient company in Europe. The standalone company headquartered in France will combine Sanofi’s API commercial and development activities with six of its European API production sites, located in five countries (France, Italy, Germany, UK, Hungary) and sales in 80 countries.

We are looking for an Account Manager to support the activities of this future new company (“EuroAPI”).

The Pluton project leads to the creation of a strategic partnership between Sanofi and EuroAPI that will materialize with a new Customer/Supplier business relationship governed by an API Master Supply Agreement.

The Account Manager drives day-to-day business operations and reporting related to the partnership established. She/He will be part of a dedicated team to Sanofi’s account, with defined roles & responsibilities assigned by Sanofi GBU customers (GenMed, CHC or Specialty Care).

The Manager works transversally with multiple EuroAPI key stakeholders such as Customer service, Demand Management, Quality and Account Payables as well as Global functions (Commercial, Finance, BO&S). She/He will be the primary day-to-day commercial relationship interface with Sanofi’s teams. The manager’s ability to monitor sales’ activity, conduct analysis, present findings, solve problems and facilitate decision-making will be key to this EuroAPI strategic partnership’s success.

MISSIONS :

Manage partnership day-to-day activities

Optimize partner relationship by managing operations between EuroAPI and Sanofi

Follow-up and consolidate YTD sales (delivered and invoiced) in coordination with Customer Service, Demand Management

Work with Supply Chain on forecast adherence and provide estimated sales landing

Ensure customer complaints are addressed and solved within EuroAPI

Coordinate issues resolution

Integrate consolidated Customer Service Level (CSL) prepared by Supply Chain into a global dashboard, conduct a business analysis and define required actions

Animate/coordinate customer’s operational meetings for the assigned perimeter with EuroAPI Quality and Supply representatives

Track customer’s satisfaction

Support Sanofi Global Account Management:

Complete established dashboard with relevant KPI

Report main highlights, alert on risks

Prepare business reviews

Provide annual budget & updated sales forecasts (F0, F1, F2)

Support contracts’ re-negotiations/amendments

Surveillance intelligence

Check Sanofi sourcing exclusivity obligations are met

Follow Sanofi market shares for dual sourced API with the support of BO&S

Watch DP trend for main API and detect any business opportunities

Check Health Authorities Sanofi Product recalls alert

Main success criteria :

Sales performance metrics

Trusty relationship with Sanofi counterpart

Customer Experience feedbacks

Activity monitoring and accurate reporting

PROFILE :

A minimum of a master’s degree is required

Life Science/chemistry industry understanding

Sales and/or account management previous significant experience

Very good level of English (speaking, reading, writing)

Strong analytic and presentation skills

Ability to work in a dynamic environment and conduct analysis with a large number of variables, including financial and supply data

Ability to structure and communicate complex concepts clearly & succinctly is mandatory.

IT competent in the use of Microsoft Office (XL and PPT) and experience of CRM system

Interpersonal skills and collaboration capability with all levels of the organization

Experience in working cross-functionally; autonomous with a strong sense of personal accountability

Excellent organizational and time management skills, results-oriented

Customer oriented with some business acumen

Advanced communication skills

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

As part of its diversity commitment, Sanofi is welcoming and integrating people with disabilities.