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Contenu de l'offre Senior Technical Product Manager chez Aircall
Be responsible for the Aircall backend services that deliver augmentation of phone calls and messages p
Provide the user identity and access management, analytics and support data to help our customers to improve their productivity
Own the product strategy, manage the Core API roadmap and help the team to define the best KPI
Research, understand and draw insights on customer needs and pain points
Study competitors’ services and product
Lead the gathering of insights and knowledge about best technical practices happening out there and innovations we should look after or test
Think end-to-end on all aspects of a use case and clearly define the customer benefit to ensure both tight coordination across all stakeholders and that the offering delivers customer value
Work with development leads and architects to develop and ship game changing features in line with your roadmap
Be the subject matter expert of the API product, deeply understand its technical specifications and benefits, and effectively communicate those benefits to other teams
Analyze and share frequent feedback after providing new features in production and explore new ways of improving existing services and products
Coordinate product releases with marketing, sales, support and development teams
Key moment to join Aircall in term of growth and opportunities
️ Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
30+ Nationalities: cosmopolite & multi-cultural mindset
Sunny offices in the center of Paris with incredible perks and regular team parties
Competitive salary package & benefits (health coverage, lunch, commute, sports)
5+ years Product Management experience in working with APIs and technical products (knowledge of REST, JSON or similar)
Analytical thinking and a high level of comprehension of technical topics
Strong communication skills, able to partner across organizational boundaries to deliver business results in a product ecosystem environment
Data oriented, eager to try new approaches and fail fast
Proven track record of designing and building out systems in an experiment-driven, data-informed environment that enables the co-creation of value by ultimately serving end customers
Exceptional project management skills; ability to plan, set and manage to reasonable timelines while delivering projects that align to the business strategy