Content Operations Manager H/F

Contenu de l'offre Content Operations Manager H/F chez Believe

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Informations complémentaires :

Description de l'entreprise :

Believe is above all a passion for music, tech, and digital marketing, shared by over 1, 500 talented people in more than 50 countries. IT is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.

Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. IT's an adventure, a human adventure, and one that is propitious and stimulating for all of us.

Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe's mission is to develop labels and artists in the most suitable way, at each stage of their career and development. In all local markets around the world. With respect, expertise, fairness and transparency.

Description du poste :

We are looking for an Audio Content operation manager to oversee daily activities of the content management operation

His responsibilities include applying and improving digital supply chain processes, overseeing content management and propose with his team evolution of existing tools and solutions. You should BE a responsible leader with an analytical and pragmatic mind and have proven experience in managing

Ultimately the audio content operation manager will BE the main key point for support and sales operation request

Responsibilities :
Mentor and motivate teams of 3 people to achieve productivity and engagement
Follow and implement design operation policies that align with overall strategy and SLAs
Manage the catalog transfer, ingestion and export processes
Analyze the database in term of usage and improvement
Monitor the tools proactively and follow the global KPI
Provide a Level 2 support : corrections and communication to all internal clients (customer support, sales, IT, product etc.)
Ensure and maintain ticketing processes optimization.
Optimize the process and work on automation with the product team
Ensure a right capacity planning to BE able to manage a correct activity
Ensure a proper level of communication with sales ops and customer
Report on operational performance and suggest improvements

Qualifications :

Requirements and skills :
Proven experience as team manager or senior team member
Working experience in international company
Experience within music industry could BE a nice to have
Knowledge of data analytics (power Bi) and reporting
Outstanding communication skills
Excellent organizational and leadership ability
Analytical mind
Problem-solving aptitude
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Master of Engineer degree