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Content Square

1er Arrondissement, Paris 18/09/2022
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Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to BE a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

We've been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe's hottest startups. In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B. But we're not stopping there.

To reach our ambitious goals for the future, we will BE nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world !

Overview

Our CX Manager works closely with our WW CX Operations & Programs Leader and partners closely with 1 Campaign Specialist located in NA to develop the CX campaign strategy and content necessary to create consistent growth and engagement in Contentsquare's growing customer base. The CX Manager utilizes research, customer stories, strong partnership with Product Marketing and WW Marketing Campaigns to create engaging and regularly consumed content. Content includes -customer stories, use cases and how tos, one pagers focused on engagement & growth. This person may reside in one of the Contentsquare cities where we have offices in EMEA. If you enjoy building campaign strategy, creating content, re-purposing ever-green content and coming up with creative new ways to help our team create engagement, pipeline growth and retain our customers this job is for you. Lead our team and further enhance our ability to create global campaigns, content, and measure success.

The CX Campaigns & Content Team also helps build best practices in customer references, customer advocacy activities by supporting a streamlined process to ensure a healthy customer and employee experience is had by all.
CX Manager will lead the WW Campaign execution for the CX team. Our Campaign Manager is a team player who will also partner with our CX Geo leads to help provide insight on great content options for local campaigns that the GEO leads built. You are a team player who is comfortable working cross-functionally and knows how to re-use and creatively leverage content. You love multichannel approaches and testing content with your Marketing Automation partners to see what performs best where. You create content strategies, enjoy researching trending topics, incorporate the voice of the customer and like working with cross-functional teams that will include our Contentsquare Creative, Product Marketing, Marketing, Pre Sales and Sales, and Customer Success teams.

Responsibilities :
- Partnering with the organization and WW Operations and Campaigns Leader to develop the quarterly and annual plans collaboratively with Marketing and Product Marketing, Pre-Sales, Creative.
- Using Monday to create detailed Campaign Plans including briefs, channels, steps and asset status.
- Developing Communication Plan to brief CX, Sales, Marketing and Customer Success, Product Marketing on Campaign Calendar.
- Keeping the Campaign Calendar and our key stakeholders informed/updated.
- Ensuring the team understands and is comfortable using the Contentsquare voice and tone suited to our customers within the content (written, video, audio, etc.).
- Collaborating with internal teams (e.g., marketing, public relations, finance, operations, product marketing, product, customer success etc.).
- Creating and maintaining internal site content for organization, content, accuracy, and brand.
- Leveraging data and insights to inform content development.
- Writing high-quality, detailed and data-supported content strategy documents which are presented to senior executives.
- Collaborating with agencies, designers, producers, and project managers to create reusable templates.
- Measuring success and understanding which campaigns, messages and types of engagement are most effective and valued by the Contentsquare customer community.
- Managing, and monitoring the customer request process to ensure high customer and employee satisfaction with clear dates and outcomes for those engaged.
- Regularly communicating status and updating dashboards to ensure positive outcomes that drive customer satisfaction and help achieve business objectives.

Qualifications
- Player-coach position, you will create campaigns and content, with opportunity to move into a leadership role in a year.
- 5 to 7 years of experience in campaign management or content marketing at a B2B SaaS provider, martech or data analytics a plus.
- Bachelor's Degree in business, marketing, digital communications.
- Fluent English and French language with strong communication skills.
- Other languages that are a plus include Spanish, French, Japanese, Italian.
- Advanced writing and editing abilities.
- Requires careful attention to detail.

Our Contentsquare Content Specialists are :
- Critical thinkers and problem solvers.
- Work well with others.
- Self-Motivated and organized.
- Excellent Time Management.
- Exceptional at communication and building relationships.
- Excellent writing, editing, project management, and presentation skills.
- Decision-making and follow-through skills.
- Strong attention to detail related to material accuracy, data, logic, consistency, brand standards, project planning, proofreading.
- Ability to provide consultative advice and work successfully in a team environment.
- Familiar with web page design and publishing.
- Fun loving and ready to take on new challenges.
- Move their projects forward as far as they can on their own and collaborate with others for success.

Why you should join Contentsquare
- We're humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done.
- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact.
- Our clients, partners and investors love our industry-leading product.

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we'd like to highlight :
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis ! You have the opportunity to interact with our global colleagues.
- Generous paid time-off policy (every location is different).
- Immediate eligibility for birthing and non-birthing parental leave.
- Wellbeing allowance.
- home office Allowance.
- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours.
- Every full-time employee receives stock options, allowing them to share in the company's success.
- We offer many benefits in various countries - ask your recruiter for more information.

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.
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