Offres d'emplois Création & Gestion Contenu

Customer Success Manager - Commercial Content (Remote)

< Retour



Mais vous pouvez faire une recherche parmi nos nouvelles offres 😉


Consultez nos dernières offres similaires


Contenu de l'offre Customer Success Manager - Commercial Content (Remote) chez Veeva Systems


Customer Success Manager - Commercial Content (Remote)



Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Customer Success Management (CSM) team works alongside our Product, Support, Sales, and Services teams to focus our customers to increase the value they get from Veeva solutions.
Our CSMs are highly skilled individuals with a deep, technical knowledge of our products. CSMs are engaged with customers, regardless of size, and maintain a clear understanding of customer success criteria, milestones, culture, and corporate goals. By combining our customer knowledge with product expertise, we help customers identify areas of improvement, develop best practices, and drive industry transformation.
Successful candidates for this role will have significant technical consulting experience and/or CSM experience in a technical setting. Demonstrated experience in content management and/or Life Sciences would be preferable.
Opportunities are available across Europe for this role and the position can be managed remotely. There are options to work from our Veeva offices (once travel restrictions are lifted), and the successful candidate must be legally authorised to be employed in the EU.


What You'll Do



Align with customers across IT and business to promote strategic focus and strong program management
Evaluate how customers manage their Veeva commercial content investment and identify efficiency and effectiveness gains
Educate customers on Veeva products to optimize best practices and consumption of Veeva solutions (e.g. change management and validation)
Act as the internal advocate for customer success and business requirement fulfilment
Analyse customer data and usage metrics in order to provide insight against industry benchmarks, identify process improvements and drive change



Requirements



Significant experience (5+years)  in a technical consulting or CSM role, interpreting customer requirements and challenges to develop product and application solutions
Experience using and/or implementing content management software within an agency setting or Life Sciences organization (experience with Zinc MAPS or Vault PromoMats/MedComms an advantage)
Proven understanding of complex product capabilities, use-cases, best practices and challenges and ability to articulate these to an IT and Business audience
Strong analytical skills; ability to process and interpret product utilization data, in order to help drive adoption and make process improvements
Understanding of customer success metrics and industry benchmarks. Proven ability to create, communicate and execute on a success plan an advantage
Ability to build and maintain strong customer relationships including setting clear meeting cadence with key contacts focused on increasing product adoption
Ability to adjust to changing priorities and handle multiple projects at once



Nice to Have



Understanding of DAM, MLR review, and EU regulatory requirements
Experience working in Life Sciences
Detailed understanding of emerging industry best practices, trends, and/or standards
Experience performing software demonstrations or conducting training
Fluent in another Foreign Language than English (French or German preferred)



Perks & Benefits



Allocations for continuous learning & development
Health & wellness programs
Veeva charitable giving program
Employee development program



#RemoteFrance
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

France - Paris /
Customer Success Management – 429-Sales Comm Cont CSM EU /
Full-Time
Cpf final 4
Publicité

Quoi de neuf dans l'univers de l'emploi marketing, relation client et digital ?

Opinion | Attirer plus de jeunes vers les métiers du numérique, un défi majeur

Image 21
11/12/2019

L'un des freins les plus importants au développement des entreprises de services numériques en France tient aux difficultés de...

Lire la suite

Marque Finale

Image 5
22/10/2019

Pour suivre sur Instagram, c’est par ici. Sur Twitter, c’est par ici. Et sur Facebook, c’est par ici.

Lire la suite

Mieux comprendre les 15-25 ans en associant Messenger de Facebook et l’affichage extérieur digital

Image 3
10/10/2019

Le jeune média conversationnel Jam et le spécialiste de l’affichage extérieur Clear Channel, concurrent de JCDecaux, s’associent avec...

Lire la suite

Pourquoi les applications de rencontre sont une mine d’or d’informations utilisateurs

Image 17
25/09/2019

Aveuglé(e)s par notre quête de l’amour, nous donnons aux applis de rencontre nos informations les plus intimes , et les plus faciles à...

Lire la suite

Inscrivez-vous pour accéder à l'annonce

Pour visualiser l’annonce dans son intégralité puis postuler, merci de bien vouloir remplir le formulaire !
N'oubliez pas de confirmer votre adresse email pour accèder à l'ensemble de nos fonctionnalités :)
Anim form Déjà inscrit ? Connectez-vous

Inscrivez-vous pour accéder à l'annonce

Customer Success Manager - Commercial Content (Remote)
Logo 02new
Logo 02new

1er Site de recherche d'emplois dédié aux professionnels du marketing de la communication et du digital, Jobibou.com a pour objectif de vous offrir le meilleur outil de recherche pour vous accompagner, au mieux, dans votre démarche de recherche d'emploi

Logo 02new

Félicitations

Votre compte a bien été créé! Vous pouvez désormais accéder à nos incroyables annonces d'emploi digital.
N'oubliez pas de confirmer votre adresse email pour accéder à l'ensemble de nos fonctionnalités :)