Brand Specialist Manager Amazon Vendor Services - Tools Home Improvement FR

Contenu de l'offre Brand Specialist Manager Amazon Vendor Services - Tools Home Improvement FR chez Amazon

Brand Specialist Manager Amazon Vendor Services - Tools Home Improvement FR


Job summary
Amazon opened on the World Wide Web in July 1995 and today offers Earth’s biggest selection. Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Almost half of the sales come from our international businesses and our European retail business is a core part of that scale and growth. Amazon’s presence in Europe is growing fast including operations in Germany, the UK, France, Italy, Spain and our EU headquarters in Luxembourg.
Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within the Other Hardlines Categories in France. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders and of your product family on a regular basis to get guidance and help them with strategic decision making. Finally you will be expected to contribute to continuous enhancements and innovation within the service.
You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.
Key responsibilities as a Team Lead for AVS (m/f) :
Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs
Own the relationship with the most important vendors subscribed to the AVS service (through the Brand Specialists)
Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
Work with the EU AVS team to drive adoption of tools and offshore processes and drive productivity within your team
Define the skills required within the team to support your vendors with specific problematics
Develop the right skillsets within the team and allocate resources to vendors
Grow and develop people into a talent pool for Amazon

Basic qualifications
3-6 yrs of experience in retail or in consulting
Ability to build strong relationships with stakeholders and key partners
BA/BS required

Preferred qualification
Either of the following qualifications would be considered a plus: - Strong analytical skills
Proven track record of taking ownership and driving business performance
Passionate about coaching/developing people, experience highly appreciated
Ability to communicate clearly and effectively (written & verbal) with different functional groups including senior business leaders, finance, HR and developers
Experience with vendor management highly appreciated
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