Senior Strategy, Governance and Performance Manager - H/F

Contenu de l'offre Senior Strategy, Governance and Performance Manager - H/F chez AXA Group

Senior Strategy, Governance and Performance Manager - H/F

AXA Emerging Customers is the Group’s global inclusive insurance business unit, currently protecting circa 11 million low-to-middle income customers across Asia, Africa and Latin America, and more recently France and European Markets.

Within the team, this rolewill be focused on accompanying the expansion of AXA Emerging Customers mandate by strengthening its financial, operational reporting and planning practices, as well as to orchestrating the governance around Financial Inclusion for the Group in the context of the next 2024-2026 strategic cycle.

Key figures on AXA Emerging Customers (AXA EC) at expected by 2022:

Circa 11 million customers covered and EUR 200m GWP in 14 markets
Business across AXA’s strategic business Lines: Protection, Health, Property and Assistance
B2B2C and agent partnership distribution with financial service providers, digital channels and public partners

Key KPIs / figures of this specific role:

Over 15 entities involved in inclusive insurance via more than 108 inclusive insurance schemes
Quarterly performance management processes (financial, operational and social KPIs monitored) running with all engaged entities
Annual planning exercise conducted in line with AXA’s Strategic Plan
Approval to create a governance body (the AXA Emerging Customers Board) to steer strategy and monitor progress

In 2016, AXA launched AXA Emerging Customers, a business dedicated to scaling up inclusive insurance solutions for the emerging middle class across Asia, Africa and Latin America. The specific protection needs of this new client segment has led us to reinvent insurance by simplifying products (focused on health, protection and property), building technology partnerships, and tying up with innovative distribution channel partnerships to better serve our clients. At end-2021, this initiative protected over circa 11M million clients, contributing to financial inclusion and sustainable development through a business approach.

•    Inclusive Insurance is taking an increasingly relevant role in AXA’s ESG Strategy and overall strategic narrative. This increasing visibility requires a more coordinated approach to financial, operational and social performance management, as well as the setting of a governance body to articulate collaboration between key stakeholders at Group/Regional level and entities in mature and emerging markets

•    The Senior Performance & Governance Manager will support the head of the team to:

-  Steer the AXA Emerging Customer’s strategy considering internal and external factors

- Drive the AXA Emerging Customers Performance Management governance and processes including: the AXA Emerging Customers governance body, the quarterly reporting process with entities, the annual strategic plan exercise, and the annual activities report.

-     Build relationships with a wide range of stakeholders at group, regional and local level, to ensure strategic alignment and contribution to relevant reporting processes.

-     Drive the monitoring and visibility generation of the overall financial and operational performance of the business internally and externally, and in collaboration with other members in the team

- In line with most members in the team, complement this functional expertise with field experience by supporting one AXA entity to grow their inclusive insurance business (i.e., act as an entity relationship manager)

Support the strategic steering of the AXA Emerging Customers business

Make recommendations on the strategic position of AXA within the inclusive insurance space, considering external trends and opportunities, as well as AXA’s overall strategic direction
Provide support to country-level strategic studies on inclusive insurance
The orchestration of embedding AXA Emerging Customers commitments into entities’ deliveries (StratPlan, CEO dialogues, Target Letters)

Oversee the processes, action plan and report generation of the AXA Emerging Customers’ business activities

In coordination with the Performance Management Analyst supervise the successful operation and continuous improvement of the performance management process, and the adequate liaison with the AXA EC communities and finance teams across relevant entities
Lead the generation of presentations and documents for executive stakeholders that allow for efficient decision making, and adequate strategic and commercial steering
Coordinate the preparation and animation of the entities’ quarterly CEO calls on Inclusive Insurance

Organize the AXA Emerging Customers Acceleration Team

Coordinate content preparation with relevant parties
Act as rapporteur of the discussions held during these sessions
Follow-up on outcomes of each Board session with relevant stakeholders as required

Support external and internal visibility of the AXA Emerging Customers business performance

Lead the preparation of 1) ad-hoc presentations for executive stakeholders on the strategy and execution of the AXA Emerging Customers business and 2) key external documents (AXA Annual Report, and Dow Jones Sustainability Index)

Act as entity relationship manager for one of AXA EC’s key markets

Enable inclusive insurance business growth in collaboration with the head of AXA EC in one market, by  identifying key barriers for growth and capabilities gaps, and then funnel support from the wider AXA EC team according to entity needs
Your Profile

Professional and technical skills

Understanding the insurance sector and its key financial indicators
Familiar with the principles and best practices of reporting processes within AXA
Ability to lead by influence, and to generate consensus among multiple stakeholders
Experience preparing executive-level presentations that combine quantitative and qualitative analysis and recommendations
Ability to manage time-sensitive, complex projects and deliver expected results
Analytical skills, including ability to identify trends, issues, risks as well as draw conclusions from data


Ability to evolve in a complex and diverse technical environment;
Fluent in English - both written and spoken;
MS Office: Word, Excel (including building business models, pivot tables)

Interpersonal skills

Strategic mindset but yet ability to have attention to detail
Motivated by an international and dynamic environment;
Solid oral and written communication, adapted to different stakeholders;
Able to work in a team and also autonomously;
Ability to interact with and influence executive stakeholders, as well as build executive level presentations
Results focused;

About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 107 million customers.

About the Entity

The headquarters of the AXA Group, based in Paris 8th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy, and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities).

What We Offer

We provide you regular career opportunities in international teams. If you want to join us, don’t hesitate to apply !

Information provided by applicants will be processed in strict confidentiality and may be used exclusively for recruitment processes.

Job Summary

Job number: 2300023M
Date posted : 2023-02-22
Profession: Chief Executive Officer
Employment type: Full time