Junior Customer Success Manager France All Genders H/F

Contenu de l'offre Junior Customer Success Manager France All Genders H/F chez Dailymotion

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Informations complémentaires :

Description de l'entreprise :

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to Dailymotion for their daily fix of the most compelling music, entertainment, news and sports content around.

Through partnerships with the world's leading publishers and content creators, France Télévisions, Le Parisien, CBS, Bein Sports, CNN, GQ, Universal Music Group, VICE and more, Dailymotion commands 3 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

At Dailymotion, were storytellers. We build the best place for people to enjoy the videos that matter. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world's best publishers. We do this by helping these publishers grow their audiences and monetize their content, their way.

Dailymotion is proud to BE an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

Description du poste :

Dailymotion is actively looking for a Customer Success Manager within our Sales Marketing FR team. Serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client's conversion and retention. Your scope will include, but is not limited to, the following :
- Respond to RFPs and client inquiries working closely with Sales directors, AdOps and Marketing teams.
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives.
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction).
- Conduct in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports.
- Collaborate with AdOps team to secure campaign delivery.
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions.

Qualifications :

- A first experience in digital advertising and client facing roles is a plus.
- Excellent organizational, interpersonal and communication (written and verbal) skills.
- Solid computer skills including advanced knowledge of MS suite.
- Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes.
- Ability to handle multiple priorities.
- Strong analytical skills.
- Problem identifier and problem solver.
- Ability to function equally well independently and as part of a team.