Offres d'emplois Marketing & Communication

Professional Services Engagement Manager

< Retour

Mais vous pouvez faire une recherche parmi nos nouvelles offres 😉

Consultez nos dernières offres similaires

Contenu de l'offre Professional Services Engagement Manager chez Kofax

Professional Services Engagement Manager

Tracking Code


Job Location

22 boulevard Malesherbes

Job Level

Mid Career


Professional Services

Position Type


The Engagement Manager serves as the primary client liaison on consulting engagements, ensures the necessary contracts are in place along with Statement of Work, Purchase Order, and task plan. Secure appropriate resources to fulfill the engagement. Directs the efforts of personnel involved with all aspects of the engagement. Oversees all administration aspects of the engagement including time sheet approval, billable expense approval, and submission for invoicing and project closure. Their overall goal is: satisfying the customer’s objectives for the engagement, completing the engagement on schedule and within budget, invoicing for Time and Expenses.

Key Responsibilities:

Take inbound requests for services (source can be generic email inbox or direct email or phone call)
Triage the request and either pass on to a Business Development Manager or take ownership of the request personally (typically short duration and short lead time engagements)
Estimate workload or, where necessary, involve a technical consultant to estimate workload
Identify an existing Master Services Agreement (MSA), or establish a new MSA
Create a Statement of Work (SOW)
Seek internal approvals where necessary (typically - pricing, credit approval etc.)
Interact with the customer to get a signed SOW and Purchase Order (PO)
Schedule resources
Manage any variance in scope, tasks, schedule, budget with the customer
Approve timesheets
Trigger invoicing

Other Responsibilities:

Liaise closely with Legal Counsel to ensure efficient contract review process for any non-standard terms– including the initial review of legal requests coming from customers.

Required Skills

Will require an understanding of the business context and rationale for our products and services as well as the business of our resellers. * Needs to be customer-service oriented and understand the value of accuracy and reliability. * Needs to work with confidence within a team environment to ensure that overall team targets are achieved. * Key attributes of the job are friendly and efficient manner and empathy with the customer’s requirements such as the need for accuracy, reliability and good-attitude. In short, this person must strive to ensure that KOFAX is an easy-to-work-with organization.

Must be able to manage multiple engagement simultaneously, have solid time-management skills with outstanding verbal and written communications abilities. We are looking for a results oriented self-starter with the ability to effectively deliver projects with minimal management oversight

Required Experience

BA/BS required
Minimum 7 years experience in software product development and project management.
Specific success in a similar leading role coordinating engineering, project management or operations teams on the product development, release and deployment process
Knowledge of the software development lifecycle, project/phase planning and estimating and project management is required. Strong skills with project management tools.
Project management certification such as PMP (or ability to attain) or any other industry recognized Project Management certification is a plus.
Excellent communications and interpersonal skills. Able to operate as a matrix manager across a distributed organization.

Kofax, Inc. is an Equal Opportunity Employer M/F/D/V

Cpf final 4

Inscrivez-vous pour accéder à l'annonce

Pour visualiser l’annonce dans son intégralité puis postuler, merci de bien vouloir remplir le formulaire !
N'oubliez pas de confirmer votre adresse email pour accèder à l'ensemble de nos fonctionnalités :)
Anim form Déjà inscrit ? Connectez-vous

Inscrivez-vous pour accéder à l'annonce

Professional Services Engagement Manager
Logo 02new
Logo 02new

1er Site de recherche d'emplois dédié aux professionnels du marketing de la communication et du digital, a pour objectif de vous offrir le meilleur outil de recherche pour vous accompagner, au mieux, dans votre démarche de recherche d'emploi

Logo 02new


Votre compte a bien été créé! Vous pouvez désormais accéder à nos incroyables annonces d'emploi digital.
N'oubliez pas de confirmer votre adresse email pour accéder à l'ensemble de nos fonctionnalités :)