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Pr Manager, Service Center & Production

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Toulouse 14e Canton, Toulouse 20/08/2023
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Pr Manager, Service Center & Production

Date Posted:





Blagnac, France

Position Role Type:


This position manages a large team of both experienced professionals and team leaders in Product and Technical Service. Provides input into business strategy and oversees overall operations. Responsible for handling high profile customers and resolving the most complex issues. Implements continuous improvement initiatives for Product and Technical Service processes to ensure maximum effectiveness and efficiency. Directs the development and implementation of activities in production operations, repair, overhaul, or modification of avionics units to meet production goals, quality, and cost objectives.  Monitors operational and financial performance to ensure performance objectives are met. Monitors customer satisfaction and market growth, taking action as needed to remedy problems and explore opportunities.

Job Responsibilities

Leads business process with development and strategy of procedures and manages execution of procedures to ensure business objectives are met.

Coaches dispatchers and team leaders and provides feedback, when required, to help them solve problems and also build capabilities.

Prioritize resources to ensure cost effectiveness and coordination of activities.

Creates and defines goals for technical service centers and production operations, monitors performance metrics to ensure productivity targets are achieved.

Reviews analyzed data, consolidates the results and presents complex analysis to stakeholders to improve product and technical service and production operations.

Handles complex customer matters with high profile customers and coordinates departments for issue resolution to satisfy customer requirements.

Leads and advise team members with routine/more complex tasks, when required, to help them solve problems and also build capabilities.

Manages technical service center & production operations resources to optimize resources and ensure that standards are met.

Coordinates with Customer Service representatives to identify customer training and support needs.

Resolves issues surrounding installation, usage, upgrade and training on products.

Provides on-site support as needed.

Establishes operating plan for the site.

Ensures environmental safety & health standards are met.

Ensures customer satisfaction in general and represents the company at various customer reviews.

Leads capital expenditure and facilities planning for the site.

Plans and administers procedures and budgets; Makes budgetary capital expenditures and direct/indirect labor.

Responsible for workforce planning to ensure the efficient operation of the function: Oversees staffing, development, performance management, diversity, health/safety, and employee relations.

Maintains the customer interface through direct and subordinate contact.

May resolve technical problems in a call center/help desk environment or through customer escalation.

Completes proper documentation of issues.

Not responsible for sales activities.

Job Skills and Attributes

Cooperation - Fosters teamwork across the company, always acting with the best interests of the company in mind.

Dependability - Exerts consistent effort to provide quality results that are focused on the bottom-line.

Detail Orientation - Consistently produces quality results while striving to work to the best of one's ability.

Drive - Demonstrates high energy and optimism when working on all projects

Judgment - Able to make quick and well-informed decisions, even under high pressure situations.

Listening - Practices active listening while assimilating new information as the speaker continues

Relationships - Displays sensitivity and awareness of how his/her actions affect customers and coworkers.

Time Management - Keeps self and others focused on the priorities for the day

Basic Qualifications

This position requires a Bachelor’s degree in the appropriate discipline and 8 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience. In the absence of a degree, 12 years of relevant experience is required.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Location: Blagnac, France

Type: Full time



Zoom sur le métier de : Responsable CRM

En charge de la gestion de la relation client, le responsable CRM élabore des stratégies ayant pour but d’améliorer les services et les prestations de l’entreprise qu’il représente, afin de fidéliser et de satisfaire sa clientèle. Gestion d’une base de données CRM, organisation des campagnes de recrutement et de fidélisation, suivi des résultats : il utilise tous les leviers à sa disposition pour dessiner et développer sa connaissance client.

Découvrez la fiche métier Responsable CRM
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Pr Manager, Service Center & Production
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