Manager, Workplace Services (France)

Contenu de l'offre Manager, Workplace Services (France) chez Salesforce

Manager, Workplace Services (France)

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Job Category

Finance and Operations

Job Details

Global Real Estate & Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 108 offices, in 91 cities, accommodating more than 60,000+ employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and innovative workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. We work together to respond to challenges, empower each other to do the best work of our lives, and enthusiastically celebrate our successes.
Salesforce, ranked #1 Great place to work in France, Top companies on LinkedIn, 14th Consecutive Spot on FORTUNE’s “100 Best Companies to Work For”, is seeking a passionate and motivated individual to lead the Workplace Services team in France.

Role Description

This role reports to the Senior Manager, Workplace Services and is based in Paris, France. The Manager, Workplace Services will be responsible for services in our Paris (Flagship 9500m2), Lyon, Nantes and Grenoble offices. Our offices host 1800+ employees in France which continues to grow each year.
The ideal candidate will demonstrate exemplary leadership, team and contractor management, critical thinking, innovation, and multi-tasking abilities. They must demonstrate proven success in a dynamic and fast-paced environment with excellent interpersonal skills.

Characteristics:

Partner and develop strong relationships with all key business partners including local business leadership, French Work Councils, IT, Employee Success (HR), Finance, Security, Health & Safety and Procurement.

Become the trusted voice for Workplace Services France.

Handle ambiguity and ongoing change within the industry, organisation and team.

Facilitate discussions to develop diverse thinking and experimentation among colleagues.

Clarifies today’s priorities and intentions while building toward the future.

Connects those below to the organisational vision, while connecting those above them to the reality of change.

Tailors message and style to the audience to deliver effective presentations and messages.

Willing to champion ideas, people, or positions despite dissent or political risk.

Courageous communicator - asks and shares constructive feedback, learn from mistakes and celebrates success.

Responsibilities:

Source, develop, and lead a Workplace Services team that is ready to complete the highest standard of hospitality. Retain talent through successful on-boarding, mentoring and developing personal growth opportunities. Provide leadership in a customer service-intensive environment.

In partnership with Real Estate & Workplace Services leadership define both the service concept and the potential outsourcing strategy.

Daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff members according to corporate policies and standard processes.

Organise France office operations to improve workflow for Workplace Services (Front of House, Meetings & Events, Hard and Soft Services). In conjunction with Real Estate & Workplace Services Leadership determine time frames and identify required resources for the management and day-to-day operations. Identify areas of concern and develop plans to resolve them.

Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.

Work closely with other Regional Managers and leadership teams to evolve existing and develop new Workplace Services standards in EMEA

Vendor Management - ensure we have the best-in-class suppliers for our offices and effectively implement vendor management standard processes. Proactively partner with key vendors and operate a detailed Key performance indicators and Service Level Agreements structure to ensure continued service improvement.

Strive for excellence in our day-to-day business, identify technology and process gaps and ensure decisions are data-driven. Scale our services to support the growth of the organisation and improve our collaboration with key vendors and internal business partners.

Responsible for departmental budget.

Will be responsible for providing business and organisational expertise to deliver a high-class experience to all guests and employees.

Additional responsibilities are to support project management, business change management and process improvements on complex, multi-discipline, multi-year projects.

Assist or lead special CAPEX & OPEX projects as needed.

Required Skills

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

5 to 10 years experience in managing Workplace Services, Facilities Services, Office Services, Hospitality or closely related function

Proven experience as a people manager. Confirmed track of successfully supervising, developing and training staff

Experience in managing a large-scale campus under full repairing lease obligations and high hospitality experience

Experience delivering best-in-class customer service

Demonstrated ability to manage projects and workflow to ensure accuracy and quality

Analytical thinking to identify and understand complex corporate business, challenges and solutions

Comfortable working in a fast-paced, constant change & innovating environment where priorities change frequently

Demonstrated ability to manage the overall business initiative or several components of a large, sophisticated project

Ability to manage a group of specialists and be a SPOC (Single Point Of Contact) managing several competing priorities

Excellent interpersonal skills. Ability to engage with emotional intelligence as the need arises in order to preserve employees satisfaction

Strong project management skills with the ability to juggle multiple projects/tasks across various user groups

Excellent independent and decision-making capabilities

Must be a self-starter and Salesforce enthusiast

Strong team player and customer & Service focus

Change Management principles and processes experience desired

Proficient at using Microsoft Office Suite and Google Docs. Experience with the internal Salesforce platform is desirable

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement withSalesforce, Inc. or Salesforce.org.

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Summary

Location: France - Paris

Type: Full time