Services Engagement Manager South EMEA (remote)

Contenu de l'offre Services Engagement Manager South EMEA (remote) chez SUSE

Services Engagement Manager South EMEA (remote)


Services Engagement Manager South EMEA (remote)

Job Description:

Are you an excellent communicator with great business acumen, who is passionate about innovation and IT Services? Join SUSE! We're now on the lookout for an experienced Services Engagement Manager (South EMEA) to provide a vital link between the Sales and the Services teams.

SUSE is open and for us open means more than software. It’s a business model and a culture. We provide the power to innovate everywhere—from the data center to the Cloud, to the Edge, and beyond. 

In this role, you will be responsible for articulating the value that Service offerings can provide to both Sales teams and Customers. You will also be pivotal in crafting the most appropriate offering to suit customers' requirements.

Building a healthy pipeline of Services opportunities through the education of the Sales team and interaction with current customers will also form an important part of this role. Lastly, you will be the owner of the Services Forecast for your region, contributing to the weekly Forecast process.

Focus Area

Be able to articulate the key values of SUSE products, solutions and strategy

Act as the main point of contact for Sales in assigned region

Establish trusted working relationships with Sales in assigned region or Geo by collaborating and supporting Sales teams within opportunities

Help Sales teams position and sell Consulting, Premium Support, and Training Services by clearly articulating the value Services brings to customers

Maintain an accurate Services Bookings Forecast for region or Geo

Coordinate with Premium Support team on Support Renewals and include in Forecast 

Attend customer meetings as necessary to support the Sales team

Identify future opportunities and build Services pipeline through working with Sales teams and current customers

Negotiate Services Contracts with customers

Create Statements of Work (SOWs), utilizing Consulting team as necessary to assist with the technical scope

Work with other regions in sharing best practices

Work with the SMO to comply with departmental processes and to develop new practices, processes and documentation as necessary

Support the growth and development of Service resources within the assigned region

Assist in ongoing process improvement activities

Provide cover for colleagues’ absences from time to time

Comply with company processes and guidelines and adapt to the changing needs of the business

About You

Strong experience in selling IT Services (SaaS or IaaS)

Native/Fluent in French + a good level of English

Ability to provide a forecast for your region

Ability to develop a pipeline alongside Account Executives

Excellent communicator, able to interact with all levels at the customer and internally and build long-lasting relationships

Great collaborator, able to work across your own team and wider groups

Growth mindset – this is a growing company and you will need to grow with it

Hands-on experience with Salesforce

Skilled in Microsoft Office products, especially MS Excel

Background in IT, with broad knowledge of the software market

Nice to have

Experience working at a similar Software Vendor

Familiarity with the Open Source environment

Knowledge of other vendors in the same space

Job:

Services

SUSE is a global leader in innovative, reliable and enterprise-grade open source solutions, relied upon by more than 60% of the Fortune 500 to power their mission-critical workloads. We specialize in Enterprise Linux, Kubernetes Management, and Edge solutions, and collaborate with partners and communities to empower our customers to innovate everywhere –- from the data center, to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, giving customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. The company is headquartered in Nuremberg, Germany, and employs nearly 2000 people globally. SUSE is listed in the Prime Standard of the Frankfurt Stock Exchange.

Job Summary

Job number: 71004409
Date posted : 2023-03-14
Profession: Other
Employment type: Full time