Directeur(trice) Service Après-vente - Country Service Manager, France (H/F)

Contenu de l'offre Directeur(trice) Service Après-vente - Country Service Manager, France (H/F) chez Tesla

Directeur(trice) Service Après-vente - Country Service Manager, France (H/F)




Job Category
Vehicle Service


Location
Chambourcy, IDF


Req. ID
121619


Job Type
Full-time

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What to Expect

The Role
Our Country Service Managers are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.
As Country Service Manager you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

You will …
Develop and drive strategic decisions for the service organization in order to meet current and future business demands, constantly assessing potential service improvements
Be responsible for business expansion, opening and managing new service centers as the business requires, working closely with stakeholders across the business including Sales and Real Estate.
Coach and empower a leadership team, giving them tools and clear objectives so they can help the local Service Centers be successful and meet their targets
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Connect and work closely with other country managers across EMEA, discussing daily operations, field operations service, to optimize best practice throughout the region
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

You are …
A leader: You will have a proven background in leading a large organization or region to meet operational and strategic targets. You will take ownership, and create a culture of trust and accountability. You will possess the ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
Financially astute: You are expected to understand our business, know your numbers and lead the countries’ daily operations to achieve specific goals in quality, productivity, customer satisfaction and profitability.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm. You will actively monitor customer service trends on an area level and at service center level to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience..
A master of operational excellence: You must understand and own every aspect of your service centers’ performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service. You must love to challenge the status quo, work well in high-pressure situations and be solution oriented, demonstrating a high ability to identify the root cause of problems and develop solutions when faced with adversity.
Flexible: you must have experience performing well in an agile, fast-paced environment where things change very quickly, with the ability to adapt to constantly fluctuating targets and business needs
An excellent communicator: No matter who you‘re interacting with, you get your message across in a respectful way, and you have the ability to inspire and influence on all levels. Our work language is English so it is crucial to be able to communicate, read, and write effectively in English and preferably French
We offer …
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
An opportunity of a lifetime to impact, change and raise the bar on what a great service operation looks like
The chance to accelerate your career, working for one of the most disruptive and influential companies in the world
The opportunity to work with some of the smartest and inspiring colleagues in the industry
A competitive compensation and benefits package

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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