Technical Customer Service Manager

Contenu de l'offre Technical Customer Service Manager chez Ahlstrom-Munksjö

Position description: •To ensure the sales and profitability targets are realized for the region(s) by being Technical assistance and interface with our current and future customers
Manage the technical assistance to customers ensuring an optimal fit of Ahlstrom-Munksjö value proposition to customers technical needs Main responsibilities • To ensure the understanding of customer’s production process and identify challenges and problems in the process in order to solve customer’s problems with Ahlstrom solutions
To support sales in Uncovering the Needs and Preparing the Solution for the customer Coordinate claim management and improvement plans To provide technical training for Sales people To build a network within the customers' organization to enable access to information about the process and performance of our products To represent the customer’s technical requirements to the production and product development To ensure successful customer introduction of Ahlstrom products in their processes by attending, contributing and documenting the results of customer trial To provide information to product development and supply chain as needed To build leadership and competencies to achieve high performance culture according to Ahlstrom Munksjö leadership expectations Contribute to achieve safety/environment targets, as well as efficiency performances To be the backup of the plant quality manager To ensure plant on call duties (several weeks per year) Qualifications: - M.S. or Ph.D. in chemistry, chemical engineering, paper/textile technology or equivalent
At least 3 years of experience in managing technical customer service processes Experience of resource management End to end process understanding Strong problem solving and quality methodology skills Fluency in French and English; Italian or German knowledge is an advantage Ability to coach and manage team and projects Excellent communications and interpersonal skills Able to develop close networking relationships at all level of organization, in different languages and cultures Excellent organizational skills Availability for travelling