Senior Account Executive - Customer Service Manager - CARGO-FRA CDG

Contenu de l'offre Senior Account Executive - Customer Service Manager - CARGO-FRA CDG chez American Airlines

Please ensure you have the legal right to live and work in France before applying to this position

Location: Charles de Gaulle Apt Cargo (CDG-CRGO)
Job Level: 03 / management
Requisition ID: 16722

Job Description

Role Summary

To represent American Airlines Cargo in selling to a wide range of customers across France.

To meet personal and sales team target as agreed with the Regional Sales Manager.

Manage the Customer Service Team to ensure that our customers receive class leading customer experience.

Work with a wide group of Department within AA Cargo to ensure we meet our Divisional and Corporate objectives.

Key Responsibilities & Accountabilities

Prepares and implements a territory/geographical region sales plan Achieves individual sales targets on a monthly and annual basis in relation to customer accounts, volume, yield and revenue Develops Customer relationships, with planned field sales calls Responsible for inter-departmental coordination and being a liaison with external parties such as ground handlers, vendors and the government authorities where appropriate Maximizes revenue opportunities and increases market share. Works with CRM to implement rates in order to reply to market demands Responsible for providing a high quality, customer led service for reservations & enquiries, ensuring maximum sales at a high stand of efficiency & courtesy Seeks new business from existing customers and potential new customers Provides competitor information to Regional Cargo Sales Manager Responds to existing customers changing requirements Negotiates with customers and service providers on price and service Maintains and strengthens relationships with Global/ key & local customers. Is in regular contact with the Regional Cargo Sales Manager, Operations & other departments within AA as needed Manages a team of Customer Service Agents to maximize their revenue generating activities Responsible for providing a high quality, customer led service for reservations & enquiries, ensuring maximum sales at a high stand of efficiency & courtesy

Job Qualifications

General

To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions. To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all company’s policies & procedures To maintain a standard of dress code that is appropriate to the role and in accordance with the company’s uniform/dress policy To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice To maintain and respect confidentiality at all times and to ensure adherence to the company’s Non- Disclosure & Confidentiality Policy To actively participate in regular coaching & counseling meetings, performance reviews and development meetings To undertake appropriate training as agreed with their manager and to take responsibility for self-development To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks To work in any other AA location as and when necessary and if applicable to the position

This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.

Additional Qualifications

Person Specification

Essential:

A good knowledge of airfreight industry Articulate and numerate with strong presentation skills Ability to negotiate effectively with a wide range of customers Ability to manage and build good business relationships Previous experience in managing & supporting a Customer Service team Self-motivated Strong organizational and multi-tasking abilities Must be proficient in the use of QIK SABRE, Word and Excel Must have own transportation Must be able to communicate effectively in both spoken and written English and French

Job Level: 03 / management
Requisition ID: 16722

Please ensure you have the legal right to live and work in France before applying to this position