The service center Authorization & Switching (A&S) is growing strongly in France and others European countries since years. In connection with the organization of A&S, its internationalization and its growth objectives, A&S is looking for a experienced Service Delivery manager focused on the French market with possibility to growth in an international role.
In the French contest the Service Delivery manager will be responsible of
- budget and forecast and full P&L of the French perimeter
- offers and business development related to the A&S businesses processes
- find new business opportunities in collaboration with Sale and local Product France organizations
- manage and develop the teams located in France
- strategy and commercial push in line with global strategy
- participation in the definition of the offers, solutions and product strategy in collaboration with the global teams
- contract management from the delivery, price and periodic review point of view
- delivery and governance of changes and projects
- risk management
- customer proximity and trust
- the management of services toward the customers (changes, requests, incident, problems) and related SLA
- establish a strong collaboration with SW factory teams for all the developments related to the Worldline Pay Front Office (WLP FO) product
He/She will report to the head of Service Delivery international team, with possibility to take the international role too.
Profile requirements:
- At least 10 years in payment or financial area
- At least 5 years of experience as Team manager and people development
- Good knowledge of payment services, in Acceptance/Acquiring as well as in Issuing domains would be an advantage
- Strategic vision
- Knowledge and/or experience in Worldline Pay Front Office would be a major advantage
- Broad technical background in IT, software development technologies and operation of transaction processing systems are of advantage
- Ability to work in dynamic situations, short timelines and with strict deadlines
- Pro-activity and self-reliance
- Open and inquiring minded
- Ability to work in an international environment and with matrix organization
- Good communication skills, both oral and written
Language requirements:
French (mandatory) and English (fluent)
Merci de vous référer au descriptif de poste qui apparait dans la partie "Mission".
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