Training Manager Client Services Center H/F

Contenu de l'offre Training Manager Client Services Center H/F chez Christian Dior Couture

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Poste

Based in our EMEA Client Services Center in the west of Paris, the Training Manager is in charge of training and coaching the Client Service Center (CSC) Teams on the Dior selling ceremony and product to support the achievement of commercial goals as well as on the dedicated tools of the CSC.

TASKS AND RESPONSIBILITIES :
- Partner with HQ to implement training programs according to HQ guidelines & global + local CSC strategy focused on brand culture, product knowledge, and selling ceremony.
- Develop, implement and revise training and education initiatives including working with teams' leaders to identify areas of opportunity.
- Analyze quality assurance results with the operations manager to define the effective training path for each staff member to achieve department targets.
- Design performance training reports that can lead to actionable improvements in operations and staff performance.
- Support in the development of corporate training and quality initiatives and project.
- Responsible for the implementation of all the courses path.
- Oversee orientation for new employees at all levels of the CSC.
- Strategize with the DIOR Academy, HQ, & Training Director, to revise or create new training programs based on business needs.
- Suggest and enhance new training techniques based on business needs.
- Provide additional professional development opportunities and resources to the CSC team.

Profil

REQUIREMENTS
- Education and experience :.
- Master's Degree in related field, MBA a plus.
- 5-10 Years of Training experience, preferably in a Client Service Center or retail environment.
- Passionate about fashion and the luxury business; avid follower of industry news.
- Languages.
- Fluent in English : outstanding communication skills, both written and verbal (C2).
- Hard Skills :.
- Strong computer skills with an emphasis on PowerPoint and Excel.
- Ability to develop interactive, creative, and comprehensive training programs in a variety of areas.
- Soft skills & motivation :.
- Strong communication, listening, and comprehension skills.
- Ability to understand and communicate material and provide instruction to others.
- Ability to evaluate existing training programs and adapt content as needed.
- Ability to communicate effectively with employees at all levels of the organization.
- Ability to operate all equipment necessary to perform the job.
- Strong presentation and organization skills.

Information additionnelle

WORKING AT DIOR
- Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to BE part of the heritage, to share our passion for luxury and to BE part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
- Sustainable development is at the heart of our everyday concerns. By deploying collective innovations on a daily basis and its dedicated program Dream in Green, our Maison is instilling a cooperative, global and local strategy involving all of Dior's universes, businesses and players throughout the world.
- At Dior we strongly believe that diversity in all its forms is a major asset for our Maison because IT allows our people to fully express their talent. Equal opportunities are one of our main values, we carefully examine all types of profiles, and we are supporting applications of people with disabilities.

CAREER PATH IN THE DIOR COUTURE MAISON

DIOR believes in the importance of enhancing employees' professional evolution. Dior Couture Maison's HR politics enables specialization and evolution within the Maison, depending on organizational needs, skills and motivations.