French-Speaking Community Manager In Video Games Freelance Fully Remote H/F

Contenu de l'offre French-Speaking Community Manager In Video Games Freelance Fully Remote H/F chez Keywords Studios

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Description
Do you like video games? Are you native/near-native (speaking and writing) in French and fluent in English?

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry ! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Community Managers to join our multinational team around the globe.

Responsibilities
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Assisting the developer by forwarding them important information from all the issues you handle with customers.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and reports as needed.