Account Community Builder H/F

Contenu de l'offre Account Community Builder H/F chez Malt

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Since 2013, when Malt was founded by Vincent Huguet and Hugo Lassiege, Malt has become Europe's fastest-growing freelance marketplace, now home to a dynamic community of 470k+ freelancers, 50k+ companies, and 500+ Malters.

At Malt, we believe that success is powered by the perfect combination of the right people, the right team, and the right projects.

To do this, we've built the industry's leading freelance management solutions-all on a powerful, AI-driven tech platform-to match companies with the right freelance talent. But we're more than just a connector. Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more. IT's all about giving both freelancers and companies added peace of mind, so that every experience on Malt is nothing less than (inter)stellar.

Today, our company is growing fast ! We have recently acquired Comatch, the Berlin-based marketplace for independent management consultants and industry experts.
We need people like you to help us write this next chapter. So, if you're up for a rewarding challenge, don't wait-get your ticket to planet Malt today. Because together, we can change the world of work.

We are a tech company with a human approach
- Strong company culture fueled by 500+ Malters from 18+ countries.
- Offices in France, Germany, Spain, Belgium, United Kingdom, the Netherlands and the Middle East.
- Committed to equality and diversity (50% of people managers are women).
- Strong career path policies allowing all Malters to develop and grow equally.
- Backed by renowned investors including ISAI, Eurazeo Growth, Goldman Sachs and BPI France.
- Recognized twice by LinkedIn as one of the best start-ups to work at.

Explore your future career

About the role :

As Malt is growing and scaling we are looking for motivated individuals to join our Community team. Malt is a community of more than 300K freelancers in France : tech, project manager, support functions, product designers, marketing consultants, etc. The Community team's mission is to attract and activate most high value freelancers, engaging them in the community, BE responsible for their experience, and contribute to the growth of the company.

The purpose of the Account Community Builder team is to BE the main point of contact in the Community Team for Key Account Managers in charge of our most valuable clients/key clients.

The mission of the Account Community Builder is to build and deploy a Community strategy supporting the growth ambition of Malt, with a direct and measured impact on the business.

As a Account Community Builder, you will BE :

> accountable for Community strategy for key Clients account
> Build pilots actions to :
- Drive more business (identify specific freelancer profiles needed for the Business Units, coordinate with the freelance Success Managers to build a hunting and activation plan, push business provider program to top freelancers, run CSR actions...).
- Engage freelancers (create dedicated content in collaboration with the content manager, run community events...).
> BE responsible of the performance of the Business Provider Program for freelancers, by monitoring the results, generate adoption across teams in the company, share best practices and recommend for improvements
> Build process and tools for 1 :many onboardings : welcome freelancers starting projects in our key clients and engage them in our community
> BE a key stakeholder on defining and refining processes, you provide internal feedbacks

In constant interactions with the freelancers you aggregate insightful internal reports that Community & Sales teams can leverage on to increase their understanding of the talent ecosystem

About you :

> You have a significant experience in Sales or Account / Success Management in fast-paced environments
> You are eager to identify, support and groom highly skilled freelancers and create impact for them, for our clients and for Malt You have good communication skills and proven ability to convince, sell, persuade
> You have analytical skills (you can define KPIs to monitor your business performance, you can deep dive into data and processes to identify areas of improvements)
> You are curious about tech industries, jobs and skill sets
> You are a French speaker with fully professional English and comfortable in an international environment

Our recruitement process :

1. Screening with Elisa, our Talent Acquisition Manager, to better understand your background, aspirations and answer your questions (30-45 minutes)
2. Interview with Camille to discuss your experience and the role in more detail (45-60 minutes)
3. Home assignment to prepare and present in order to evaluate your hard skills
4. Final interview with a C-Level to discuss Malt's long term vision

Malt is the perfect space to thrive personally and professionally
- Onboarding : Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris.
- Equity : Every Malter is entitled to stock options.
- Lunch vouchers : €9/day on your Swile card.
- Transportation : 50% reimbursement (any type of transport).
- RTT : From 8 to 12 days off.
- Malt sabbatical : After three years of service, every malter is entitled to one month of sabbatical leave.
- Free books : If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to follow.
- Remote work : Hybrid remote policy.
- Annual off-sites : Les Arcs, Amsterdam, Ibiza... Where next ?.

Ready? Get your ticket to Malt