Contenu de l'offre Junior Business Analyst chez AXA Technology Services
Paris (75)
Main missions
The Business Expert team is key in the shared investment platform environment: they give the expertise on small enhancements but also during the project analysis and Roll in. They ensure the quality of the business requirement, challenge the needs and the development, follow the activity and lead meeting for alignment. The Business Expert guaranties the core model (convergence) and always focus on the partner satisfaction.
Due to the huge financial stakes, strong requirement from business about performance, reliability and stability of the solution are requested. The Business Expert ensures the good communication between business and IT team to find the best approach.
The main mission for a Business Expert is:
1 – Manage small changes’ deployments
Coordinate gathering of requirements and local impacts analysis
Ensure to deliver on time, on scope and on budget
Report on activities (KPI) and follow AXA Services governance
Risk monitoring
Perform Solution test or UAT (communication, tests plans, test data)
Update training materials and review local usage
On some case provide help or support on Project
2 - Provide Local Support to users
Bring expert knowledge on the different tool
User assistance: Questions and answers, ad hoc requests
Support user to raise incidents and small changes in the ticketing tool with the required detailed description and quality, address questions & answers….
Track tickets until their resolution and communicate back to the users on resolution actions
Mobilize and support business in order, for them, to perform UAT and close the tickets.
Contribute to weekly meetings with Service Management team to review status, update plans and update priorities.
Participate in the Service Maintenance/project Committees, as well as in the ad hoc meetings required
3 - Deliver the functional design of the local features and requirements
Liaise with Finance representatives (Process Owners mainly)
Get support from Central Demand/Supply teams in Lisbon with Solution Expertise
4 – Perform solution training
QUALIFICATIONS
Experience:
1 to 3 years of experience in a bank or insurance on Investment or Finance department.
Graduate in Finance or Economy.
Technical Skills
Business Analysis or Business Support around Application Maintenance experience
Capability to develop knowledge around an IT solution to interact with Development team for example
Knowledge on
Financial Instruments, Asset servicing, Financial data Management and / or
Investment Accounting and Reporting as this is the scope of the SHIP platform and needed to interact efficiently with business counterparts.
Experience in project study and project management is a plus.
Non-technical skills
Change management skills
Ability to work in complex environments (multi-cultural/multi-country/geographically distributed team)
Ability to anticipate issues and react promptly
Excellent Communication skills
Ability to take ownership of problems and issues and manage to resolution with diplomacy.
Ability to work effectively with business partners, challenging where appropriate to give the best solution/results
Ability to work in a distributed delivery model, with near and offshore teams
Team spirit and collaborative mindset
Languages
English Fluent
French Fluent
ABOUT AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
WHAT WE OFFER
At AXA, we lead an HR policy that encourages diversity, maintains your professional and private life balance and accelerates the skills and career development : promotion of diversity, remuneration policy, training device, ... Discover everything that makes AXA an employer of choice.
Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.