Global Client Data platform program manager

Contenu de l'offre Global Client Data platform program manager chez Chanel

Global Client Data platform program manager

Your role @ Chanel 

The Global Innovation & Transformation (GIT) department part of Global IT team aims to enable CHANEL in delivering an exceptional customer experience through innovative, cross-functional, and customized solutions. The Client & Data department within GIT, is in charge of a major customer data transformation program that aims to: 

Offer a deeper client knowledge 

Provide a cross boarder client recognition  

Enable more relevant international services & experiences 

Within Client and Data department, the Global Client Data platform program manager supports the Program Management Lead by managing the Pioneer governance and communication activities, elaborating the budget follow-up, and synchronizing with Divisions and Regions. 

What impact you can create at Chanel 

The Program management officer (PMO) main missions are:  

Lead the program IT governance: prepare and coordinate Governance committees (from C-level presentation to regular steering committees with the different entities)  

Prepare ad-hoc working sessions with Business and IT relevant stakehoders. 

Coordinate Program Stakeholders': Program management, build and run teams, business and legal teams, Regions and divisions, and external partners.  

Communicate on Pioneer achievements and status (bi-monthly newsletter) and asset/knowledge Management. 

Steer and monitor the program budget forecast and follow-up, as weel as investment request and raise alerts if necessary. 

Monitor external resources consumption and forecast  

Closely work with the scoping and roadmap manager on functional requirements collection, impact analysis and impact on Pioneer roadmap.  

The activities described above may not be exhaustive.  

This role partners with several internal and external stakeholders, the CHANEL Regions and teams from IT (Regional IT Client managers, global touchpoints owners, Security team and other various IT functions) to support the IT leadership team in a complex luxury retail environment.   

You are energized by 

Global program management 

Leading transversal projects  

Aligning stakeholders from different entities with different objectives and priorities   

Understanding of cloud-based technologies and environments 

Supporting the IT leadership team 

What you will bring  

Bac +5 (University, Engineering school, Business school)  

Solid experience (+7 years) on Program Management experience on complex projects with an international span, preferably in B2C, retail, digital and/or e-commerce sectors  

Strong communication skills and the ability to express issues to technical and non-technical audiences  

Good facilitation and communication skills and overall ease with presenting to audiences with regional and global stakeholders 

Excellent organizational skills with the ability to coordinate across multiple work streams and work well under tight timelines  

Fluent in English and French 

Leveraging your unique experiences, Chanel will enable you to 

Coordinate Global initiatives 

Gain exposure to different business cultures, transversal CHANEL products categories and Retail markets 

Work on latest technologies environments  

Collaborate with many stakeholders workwide from Business & IT;  

Challenge norms in order to create change while being diplomatic; collaborate and listen in order to tailor approaches. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. 

Summary

Location: Neuilly-Sur-Seine

Type: Full time