FIS Fidelity National Information ServicesSaint-Cloud, Boulogne-Billancourt 27/08/2022
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Position Type :Full time
Type Of Hire :Experienced (relevant combo of work and education)
Education Desired :Bachelor of Computer Science
Travel Percentage :1 - 5%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Clear2Pay is a FIS company, an innovative payments technology company focused on delivering globally applicable solutions for secure, timely and streamlined payments processing. As a payment’s modernizer, Clear2Pay actively supports financial institutions globally in meeting their payments unification goals across the entire value chain. Clear2Pay brings bank payment systems and operations up to next generation technology and the next generation’s customer demands. Clear2Pay’s Open Payment Framework (OPF) enables financial institutions to improve internal payments processing efficiencies whilst at the same time providing their clients with better payment services that are faster, with richer payments related information.
What you will be doing:
upgrades to newer major product versions, and Change Requests
Practically: Updating and adding new specifications for those customers who have a good amount of specific implementation on top of the product one.
How - external: working closely with the customers business and operational peers; and presenting those changes to broader customer audience
How- internal: working in agile modus with other roles (developers, QAs, TAs, NFE) to reach the targets
Targets work: mainly French based Banking institutions.
Work with other “leads” in Support teams, Maintenance and the Support Manager to ensure defined, consistent, repeatable processes with quality outcomes - focus on doing it right first time.
Analytical (BA) & Technical ownership within Support on a defined set of Clear2Pay Products
Ensure that as much as possible, that all solutions enhance the long-term supportability for the customer, whilst staying consistent with the product roadmap and/or account plan for the customer.
Ensure the solution is consistent with what has been contracted. Unless otherwise directed, Support work is for Defects against specified functionality, Change request related to new functionality is not a Defect and must be handled according Change Request procedure.
Focus on and drive continual improvement to the Support solution, organization structure, employee roles and responsibilities, work standards and practices. This also extends to considering the overall support solution.
Own the Product practices for the solution. This includes definition, communication, training, mentoring and adherence to the Products’ evolution.
Ensure consistency with, and evolution of the standard technical Support practices.
Monitor and control of Support deliverables to ensure quality standards are established, maintained, and improved.
Accept the reality of, and always work constructively with the constant tensions between time, cost, scope, quality and the evolving nature of our business.
Always focus on delivering an excellent level of customer service and communication, thereby maintaining a positive external perception of Clear2Pay/FIS.
Always constructively address customer complaints and dissatisfaction.
Establish and maintain strong relationships with key internal and external customers.
What you bring:
Knowledge and Experience
Experience in a customer facing role.
Preferably experience in the Banking, ICT and/or other Industry sector.
Preferred overview knowledge of C2P products. This does not mean the CSM is an expert but needs to know enough to be able to do their job.
Basic Project Management skills.
Able to learn technical subject areas quickly.
Excellent customer facing and communication skills.
Excellent negotiation skills, be able to find consensus and reach agreement, then be able to drive all parties to complete actions by agreed date.
Ability to liaise at all levels very effectively within an organization.
Makes things happen and able to say "no" when required.
Commercially aware. Ensure that C2P and customer stay within their commercial arrangements.
Calm and pragmatic.
Experienced working with Banking companies and with financial applications.
Good knowledge and understanding of operational bank environment
Fluency in both English and French is essential
Calm, pragmatic and delivery focused.
Set standards and lead by example.
Process focused and professional.
Constantly seek to improve themselves, their team, Support, Delivery and C2P.
A team player.
Structured, clear, and logical thinking with a focus on delivering quality on time.
What we offer you
Full-time position with excellent benefits – Company Car
Stimulating, entrepreneurial environment within an ambitious global firm
Potential to grow
Respect for your work/life balance
Great workspaces with dedicated and motivated colleagues
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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