Job list logo fa fa bullhorn

FIS Fidelity National Information Services

Saint-Cloud, Boulogne-Billancourt 27/08/2022
Partager cette annonce: Postuler

Business Systems Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


About the team

Clear2Pay is a FIS company, an innovative payments technology company focused on delivering globally applicable solutions for secure, timely and streamlined payments processing. As a payment’s modernizer, Clear2Pay actively supports financial institutions globally in meeting their payments unification goals across the entire value chain. Clear2Pay brings bank payment systems and operations up to next generation technology and the next generation’s customer demands. Clear2Pay’s Open Payment Framework (OPF) enables financial institutions to improve internal payments processing efficiencies whilst at the same time providing their clients with better payment services that are faster, with richer payments related information.

What you will be doing:

upgrades to newer major product versions, and Change Requests

Practically: Updating and adding new specifications for those customers who have a good amount of specific implementation on top of the product one.

How - external: working closely with the customers business and operational peers; and presenting those changes to broader customer audience

How- internal: working in agile modus with other roles (developers, QAs, TAs, NFE) to reach the targets

Targets work: mainly French based Banking institutions.

Work with other “leads” in Support teams, Maintenance and the Support Manager to ensure defined, consistent, repeatable processes with quality outcomes - focus on doing it right first time.

Analytical (BA) & Technical ownership within Support on a defined set of Clear2Pay Products

Ensure that as much as possible, that all solutions enhance the long-term supportability for the customer, whilst staying consistent with the product roadmap and/or account plan for the customer.

Ensure the solution is consistent with what has been contracted. Unless otherwise directed, Support work is for Defects against specified functionality, Change request related to new functionality is not a Defect and must be handled according Change Request procedure.

Focus on and drive continual improvement to the Support solution, organization structure, employee roles and responsibilities, work standards and practices. This also extends to considering the overall support solution.

Own the Product practices for the solution. This includes definition, communication, training, mentoring and adherence to the Products’ evolution.

Ensure consistency with, and evolution of the standard technical Support practices.

Monitor and control of Support deliverables to ensure quality standards are established, maintained, and improved.

Accept the reality of, and always work constructively with the constant tensions between time, cost, scope, quality and the evolving nature of our business.

Always focus on delivering an excellent level of customer service and communication, thereby maintaining a positive external perception of Clear2Pay/FIS.

Always constructively address customer complaints and dissatisfaction.

Establish and maintain strong relationships with key internal and external customers.

What you bring:

Knowledge and Experience

Experience in a customer facing role.

Preferably experience in the Banking, ICT and/or other Industry sector.

Preferred overview knowledge of C2P products. This does not mean the CSM is an expert but needs to know enough to be able to do their job.


Basic Project Management skills.

Able to learn technical subject areas quickly.

Excellent customer facing and communication skills.

Excellent negotiation skills, be able to find consensus and reach agreement, then be able to drive all parties to complete actions by agreed date.

Ability to liaise at all levels very effectively within an organization.

Makes things happen and able to say "no" when required.

Commercially aware. Ensure that C2P and customer stay within their commercial arrangements.

Calm and pragmatic.

Experienced working with Banking companies and with financial applications.

Good knowledge and understanding of operational bank environment

Fluency in both English and French is essential


Calm, pragmatic and delivery focused.

Set standards and lead by example.


Process focused and professional.

Constantly seek to improve themselves, their team, Support, Delivery and C2P.

A team player.

Structured, clear, and logical thinking with a focus on delivering quality on time.

What we offer you

Full-time position with excellent benefits – Company Car

Stimulating, entrepreneurial environment within an ambitious global firm

Potential to grow

Respect for your work/life balance

Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


Job Summary

Job number: JR0206542
Date posted : 2022-04-14
Profession: Information Technology
Employment type: Experienced (relevant combo of work and education)


Zoom sur le métier de : Marketing Business Analyst

Son rôle consiste à analyser le processus d’information et les stratégies mis au service de la prise de décision quotidienne de sa société afin d’en évaluer l’efficacité ou d’apporter les ajustements nécessaires.

Découvrez la fiche métier Marketing Business Analyst
Cpf final 4

Quoi de neuf dans l'univers de l'emploi marketing, relation client et digital ?

Langages de programmation : Javascript séduit massivement les développeurs

Image 20

Devant Python et Java, JavaSript reste le langage de programmation utilisé par le plus grand nombre de développeurs dans le monde, selon...

Lire la suite

Les pépites de l'influence marketing et de la créativité digitale récompensées aux ADICOMDAYS à Abidjan

Image 17

(ADICOMDAYS) - Les ADICOMDAYS, créés et organisés par le laboratoire Totem Expérience, ont récompensé hier soir huit lauréats lors de la...

Lire la suite

SEO : Ajouter du contenu sur les catégories de site E-commerce est-il une bonne idée ?

Image 14

Depuis quelques années maintenant, les agences et référenceurs recommandent souvent aux e-commerçants d’ajouter du contenu texte sur...

Lire la suite

Marketing: l’Afrique doit-elle basculer vers le digital?

Image 13

Jusqu’à une période très récente, en raison notamment de sa situation économique, l’Afrique était encore un territoire pratiquement en...

Lire la suite

Inscrivez-vous pour accéder à l'annonce

Pour visualiser l’annonce dans son intégralité puis postuler, merci de bien vouloir remplir le formulaire !
N'oubliez pas de confirmer votre adresse email pour accèder à l'ensemble de nos fonctionnalités :)
Anim form Déjà inscrit ? Connectez-vous

Inscrivez-vous pour accéder à l'annonce

Business Systems Analyst
Logo 02new
Logo 02new

1er Site de recherche d'emplois dédié aux professionnels du marketing de la communication et du digital, a pour objectif de vous offrir le meilleur outil de recherche pour vous accompagner, au mieux, dans votre démarche de recherche d'emploi

Logo 02new


Votre compte a bien été créé! Vous pouvez désormais accéder à nos incroyables annonces d'emploi digital.
N'oubliez pas de confirmer votre adresse email pour accéder à l'ensemble de nos fonctionnalités :)