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Customer Support Business Analyst Apprenticeship h/f

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HP

Grenoble 13/03/2022
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Who we are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission.

What can we do together?

HP Customer Support Department (for EMEA markets) works to make support and post-sales services a competitive sales advantage for HP, on Printing and Personal Systems

Through:

Innovation/Disruption in the way we support and create value for customers and our channel partners

Design of customer Experience improvements, so that it is perceived externally as a real differentiator vs. competitors

Continuous warranty and services cost reduction in order to enable better product costing as well as self-funding of our innovations

Aligning with HP's internal career development framework, HP offers you the possibility to learn in a real work environment, help you in your first steps in your work experience, give you the opportunity to develop your end of degree/master project.

Job Description

The Business Analyst Apprentice will join our EMEA Category Support team, focusing on both the Consumer and Commercial customers segments across EMEA markets, with a customer installed based to serve of more than 50 millions and around 600M$ of cost budget every year

He/She will help the team by providing information, analysis, business tool/solutions and recommendations in support of team efforts.

He/She will exercise independent judgment within defined parameters

Key responsibilities in in this role are going to be:

Develop analysis tools integrating/ automatizing an End to End view of HP CS financial and operational metrics at the right granularity (Excel/Power BI/adhoc tools)

Analyze and identify performance gaps, and opportunities to reduce Customer Support cost / Improve Customer Experience

Develop insights to serve as input for planning processes (Budget/Flash/Ops Goals) – this activity will be performed once per month, aligned to the cadence of planning cycles

Carry out investigation and data science projects to generate new insights on products, services, technologies, and customer experience

Participate in the elaboration, documentation, analysis and/or validation of new business processes which support the team innovation and optimization efforts

In accordance with plan and team guidance, performs/executes data collection and analysis procedures and data insight visualizations for assigned projects.

Collects, records, and analyses data using established protocols and processes; communicates findings to other team members for review and feedback.

Assists in preparation of literature and presentations for peer review, publication, and delivery at senior management level.

.

Knowledge and Skills

Problem solving, analytical thinking, and the ability to work independently

Understanding of scientific design and data collection methodologies, tools and statistical packages to collect, validate, and analyse datasets (e.g. Excel)

Good analytical skills, data analysis capabilities

Good written and verbal communication skills; mastery in English

Ability to effectively communicate research plans, proposals, and results

Positive attitude and willingness to learn and contribute in a team setting

Performs work assigned by others. But Accountable for own work

Impact/Scope

Collaborates with peers, junior data scientists and engineers, and functional experts

Typically partners with high-level Individual Contributors.

Supports projects requiring data science engineering.

Who you are?

Typically pursuing a Master level degree in a STEM (Science, Technology, Engineering, Maths) or Business (MBA, MSc, Business school ) domains

Specialisations or solid experiences on data sciences, including mastery of data management and processing methods and tools

An acumen for cost management and financial topics will be a plus

Curiosity and experience around digital technologies

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

Our history: HP’s commitment to diversity, equity, and inclusion – it's just who we are. From the boardroom to the factory floor, we create a culture where everyone is respected and where people can be themselves while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

Apprenticeship starting date : September 2022

#apprenticeship2022

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About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
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Localisation

Zoom sur le métier de : Marketing Business Analyst

Son rôle consiste à analyser le processus d’information et les stratégies mis au service de la prise de décision quotidienne de sa société afin d’en évaluer l’efficacité ou d’apporter les ajustements nécessaires.



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Customer Support Business Analyst Apprenticeship h/f
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