IT Business Analyst

Job Details

What you will do

Are you experienced IT Business Analyst searching for your next long-term project? Join us in undergoing an extensive business transformation programme where many initiatives are technology-enabled!

Business Analyst defines user journeys, business requirements and processes with a strong steer for business process improvements to fit in with the industry.

In this role, you can learn or develop your skills in Field Service / Maintenance Operations using Oracle Fusion, ServiceMax, Augmented reality, Virtual reality and more.

How you will do it

In collaboration with IT Business Partner provide inputs into projects and demand prioritisation

Support strategic and tactical business objectives with corresponding IT objectives

Drive and facilitate requirements workshop, product demonstrations, User Acceptance Testing co-ordination and communications

Define user cases along with the vital details and align them with the project plan

Collaborate with Domain Experts if any change of processes, rules or procedures is required

Support delivery team in analysing solution options or suggesting an alternative

Cooperate on development, testing and deployment solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes

Supports business project lead in developing roll out plans and business transformation activities

Maintain relevant data attributes of solutions in the Configuration Management Database

Support business continuity and disaster recovery efforts

What we look for

Required

Experienced Business Analyst with at least 2 years of proven IT Agile project delivery participation

Good understanding of business process analysis and Business Change Management

Advanced analytical skills and interpersonal skills to interact with various business process representatives

Ability to articulate business process requirements to a development team and vice versa in order to support the implementation

Good knowledge of data analysis and reporting

Preferred

ERP, Oracle Fusion, ServiceMax, Field service – extremely preferred

Other European languages are encouraged – mainly French, German, Dutch

CRM, Augmented reality/Virtual reality, Infrastructure, Engineering systems, Data analytics

Certifications in Agile, Scrum or Business analysis competency

Master’s Degree in IT

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.