E-Commerce Manager H/F

Contenu de l'offre E-Commerce Manager H/F chez Maison Francis Kurkdjian

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Description of the company

Founded in 2009, Maison Francis Kurkdjian is present in nearly 700 of the world's most prestigious retails.

As the eponymous house of one of the most renowned perfumers of our time, Maison Francis Kurkdjian offers a collection of unique fragrances, designed with the demands of the French perfumery tradition. As a creative house, IT cultivates the luxury of details and exercises its know-how, from the selection of the noblest raw materials to the pure elegance of its design.

The House is going through a period of strong growth and is committed to offering its employees stimulating assignments that provide opportunities to develop new skills, take on spectacular challenges and reveal their talents. Maison Francis Kurkdjian (LVMH Group) has been a member of the Colbert Committee since January 2016.

Job description

The E-commerce Manager is responsible for driving sales and contribution on franciskurkdjian.com, through efficient onsite performance, animations and operations. He is reporting directly to the Global VP E-commerce,

Primary functions will include providing detailed sales & KPI reporting, managing the launch of new products and removal of discontinued styles, visually merchandising the website, mitigating online content errors, reviewing client feedback, and optimizing cross-selling and internal search.

Deliver Animation planning
- Collaborate with Digital Production, Communication & Marketing teams to ensure seamless execution of the 360 animation plan is delivered on the website :.
- Visual & Content assets management (brief, production & implementation supervision.
- Promotion setup.
- Trade Marketing Calendar sync.
- Regional ecommerce liaison.

Product & Visual Merchandising Content Management
- Provide day to day support by updating the franciskurkdjian.com :.
- Refresh the sequence of the product selection shown in respective filters.
- Visually merchandise relevant on-site search results.
- Prepare Cross-Selling opportunities.
- Remove discontinued products from the site.
- Ensure price changes are correctly displaying.

E-commerce Operations
- Work with zone merchandising and supply chain to manage and anticipate product fulfillment :.
- Monitor picking operations & order preparation capacity.
- Anticipate potential product shortage.
- Plan wrapping, gift box and shipping supplies consumption.
- Support to supply chain for ecommerce activity.
- Liaise with customer care to troubleshout customer issues.
- Fraud management.
- Monitor customer care kpis and raise alert.
- Level 2 escalation for customer issue.

Client journey optimization
- Monitor UX / UI bottleneck to deliver a seamless client experience and provide valuable insight for front end design.
- Key contributor to catalog & content optimization based on analytics insights.
- Leverage SEO through content.

Reporting & Analysis
- Pull sales reporting and analyze performance by products and marketing activation to identify opportunities to maximize digital sales.
- Analyze key luxury and digital competitors to identify best in class examples for strategic proposals, with focus on commercial events.
- Provide additional insight.

Profil

Education
- Bachelor's degree required.

Special Skills
- Digital savvy & tech friendly : understanding of digital client experience and proficiency with online content management systems.
- Sensibility for luxury & premium products, perfumes and or fashion, understanding of luxury codes.
- Computer literacy (Excel, Word, PowerPoint).
- Attention to detail with ability to translate brand vision in an ecommerce sales driven approach.
- Analytical skills with experience with sales & digital performance metrics.
- Strong written and verbal communication skills.
- Project management skills with ability to adapt rapidly and prioritize.
- Professional English.

Work Expérience
- Minimum 5-7 years of experience in digital merchandising/animation and e-commerce, preferably in a luxury and or cosmetics environment.
- 2-3 years of use of SFCC is a strong plus.

Position open to disabled persons.

If you are interested in the Maison Francis Kurkdjian adventure, join us !