SGS & Co is looking for a Business analyst Team Lead (also called Software Implementation Team Lead)
As Business Analyst Team Leader, you will be joining a growing team of dedicated people who pride themselves in successfully implementing our SaaS platform to world-renowned customers.
In direct contact with clients and acting as team leader for several members of the Software Implementation team, you will provide guidance to those team members in the delivery of software implementation, success management, support and ongoing professional services to our clients. You will be required to quickly learn the deep, configuration-driven functionality of our software platform in order to provide technical and procedural guidance to team members. You will oversee escalations from the team, liaising with the product, development and support teams in order to maximise client satisfaction from our software services. You will liaise with departmental managers in order to recommend and implement changes to ways of working to obtain maximal efficiency, repeatability, and scalability of our operations.
The diversity of our clients and the variety of projects will immerse you in an exciting and challenging environment. We will also value your ideas and proactive approach to participating in the continuous improvement of our solution.
Start date: a.s.a.p.
Location: Paris (15ème) – potential international business trips
Your missions will include:
Oversee project health and key stages/outputs in the software implementation lifecycle (e.g. planning, requirements gathering workshops, configuration, testing, training)
Oversee customer success management activities including configuration changes to existing software deployments, requirements gathering for new feature requests, and
Conduct analysis to recommend process and ways-of-working improvements
Establish guidelines in order to harmonise working practices
Liaise with other global regions in order to ensure harmonization of processes and ways of working
Participate in the enrichment of our product roadmap and global expansion
You have a background in managing SaaS software deployments, preferably within a digital media, packaging or publishing environment, and in mentoring and leading members of a team with diverse skill sets. On top of your strong interest in technology & digital, you are a fast learner who quickly understands complex solutions and business and operational constraints.
You enjoy leading projects as a kind of orchestra conductor and know how to challenge your stakeholders and keep track of your workload. You are client-focused with a great team spirit. Building success stories in one of your key drivers:
Bachelor or Master’s degree in Engineering, Computer Science or related
Experience managing and motivating teams delivering client-facing professional services in a software context
5+ years deploying SaaS, configuration-driven software solutions
Experience working with large, multi-national clients
Experience in implementation, support and success management
Experience in project management methodologies
Analytical mind and solution-oriented thinking
Autonomous with a high degree of initiative
Great written and verbal communication (both in French and in English)
Mediabox is a web-based workflow management solution, owned and developed by SGS&Co, which helps major brand owners to develop and approve their content, from the physical to the digital shelf. The Mediabox modules allow to involve the right stakeholders at the right stage and get things approved right on time and with confidence. Take a look at our website: https://www.mediabox.com/
Our company: https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.