Business Analyst Salesforce (m/f)

Contenu de l'offre Business Analyst Salesforce (m/f) chez Solvay

Business Analyst Salesforce (m/f) - SBS001886 Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Solvay Business Services (SBS) is the global organization supporting internal and external growth by integrating the major End-to-End administrative processes as well as the Information Services of the Solvay Group, through three strategic objectives: Strategic agility & Customer centricity - Service excellence - Talents & innovation. Synthèse des missions et responsabilités To analyse, build, test and implement new CRM business requirements. To qualify and investigate on defects highlighted by CRM users. Be responsible for Sales processes and be autonomous on the solution design for new improvements. To propose and promote new features into the CRM. To animate workshops and write specifications. To write training materials and animate trainings. Niveau d'études et expérience BAC+5; IS engineer or Management school Minimum of 3 significative years of experience on Salesforce projects as functional lead Minimum 5 years of professional experience Compétences Good knowledge of Sales and services processes in Energy, Manufacturing or chemicals industries Salesforce functional expertise on Sales Cloud (certification required : Administrator and/or Sales consultant) Excellent analytical and problem-solving skills with strong understanding of business knowledge/requirements to initiate, propose, challenge and drive solutions for improvement within the business Be rigorous on work organisation and be able to coordinate activities / track decisions Strong customer orientation A previous Marketing automation tool implementation experience as Salesforce Pardot tool is a plus
English and French languages fluency is mandatory Portuguese language is a plus Informations aditionnelles *LI-JA1

Localisation

: France-Auvergne-Rhône-Alpes-Lyon

Autres lieux

: Portugal-Lisbon Region-Lisbon Niveau d'expérience : Expérimenté (plus de 2 ans)