Business Analyst, Shipboard Operations

Contenu de l'offre Business Analyst, Shipboard Operations chez The Ritz Carlton Yacht Collection

The Ritz-Carlton Yacht Collection is an exciting extension of the Ritz-Carlton brand - redefining ultra-luxury hospitality at sea. As a “Lady or Gentleman” of The Ritz-Carlton Yacht Collection your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton. It is our philosophy and the standards which set us apart in our industry. This philosophy has earned The Ritz Carlton an enviable reputation as a global brand leader in instilling the very highest company values and culture across the organization. The Gold Standards are at the heart of that culture and consist of the following elements:

The CredoMottoThree Steps of ServiceService ValuesThe 6th DiamondThe Employee Promise

THE CREDO

The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.
We pledge to provide the finest personal services and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.
The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

THE MOTTO

Service at The Ritz-Carlton Yacht Collection is an extension of The Ritz-Carlton motto — “We are Ladies and Gentlemen serving Ladies and Gentlemen.”

This motto exemplifies the anticipatory service provided by all Ladies and Gentlemen.

The Ritz-Carlton Yacht Collection experience will be creating exceptional meaningful journeys that will redefine luxury at sea. With unparalleled hospitality that begins the second a guest reserves an experience, the Ladies and Gentlemen of the Ritz-Carlton Yacht Collection will deliver a level of service that has no equal, providing guests with gracious anticipated hospitality throughout every moment of their stay.

THREE STEPS OF SERVICE

A warm and sincere greeting. Use the guest’s name.Anticipation and fulfillment of each guest’s needs.Fond farewell. Give a warm good-bye and use the guest’s name.

OUR SERVICE VALUES

I build strong relationships and create Ritz-Carlton guests for life.I am always responsive to the expressed and unexpressed wishes and needs of our guests.I am empowered to create unique, memorable and personal experiences for our guests.I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.I own and immediately resolve guest problems.I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.I have the opportunity to continuously learn and grow.I am involved in the planning of the work that affects me.I am proud of my professional appearance, language and behavior.I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

THE SIXTH DIAMOND

Mystique
Emotional Engagement
Function

THE EMPLOYEE PROMISE

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

We invite you to explore The Ritz-Carlton Yacht Collection.

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Job Summary*
Responsible for performing primary data analysis, developing, and monitoring financial budgets and reporting key performance indicators (KPI), and providing insights regarding the performance of Cruise Hotel Operations initiatives. Analysis of data and recommends opportunities for continuous improvement. The Business Analyst Cruise Hotel Operations will directly assist the Manager Shipboard Accounting and Senior Operations team in the financial planning and operating of the Yacht(s) assets.

Essential Functions
Financial Planning

Knowledge of and ability to develop and comprehend operating budgets and forecasts of varying complexityWill serve as internal customer support, collecting business needs and providing analytics and intelligence accordingly to business owners across various departments.Will identify new business opportunities or potential risks based on data analysis on subject matters of various operations departments.

Business Intelligence

Will work with various operations departments, the IT development team, and company executives to provide compelling and actionable data-driven insights.Identifies problems, research alternatives, prepares presentations, drives solutions, gains consensus, and implements solutions for multiple processes within multiple functionsAbility to effectively conduct research, compile data, prepare reports, present findings to managementGathers raw statistical and narrative data and other helpful information upon which operational decisions may be made with some reasonable assumption of safetyOrganizes raw statistical and narrative data into clear, concise, and understandable informationWill build reports and dashboards and provide analysis using SQL, Microsoft Excel/VBA, Tableau, or other data analytics applications and tools.Reporting may include customer behavior and trends, operation optimization, segment/program profitability, as well as various individual and departmental KPI's.Conducts research designed to identify changes in guest needs, the onboard guest mix, and industry competitive setAssists with special projects and studies, which are designed to assist the executive team in the decision-making processDevelops concepts/projects, makes recommendations which are designed to increase gross operating ProfitThe ability to use independent judgment in identifying the root cause of problems and developing solutions to a variety of problems of moderate to large scope and complexityFulfill ad hoc and recurring reporting requests as organizational data SME. Ad hoc requests will require diagnosing the request and identifying the appropriate data sources for Business Intelligence to fulfill those requests

Data Management

Will be involved in adding and integrating new data sources to the data warehouse by exploring and identifying logical relationships among multiple database objects.Will work as a liaison between business and IT on database validation, ETL audit, and business logic that comprises the enterprise data warehouse.

Financial Planning

Knowledge of and ability to develop and comprehend operating budgets and forecasts of varying complexityWill serve as internal customer support, collecting business needs and providing analytics and intelligence accordingly to business owners across various departments.Will identify new business opportunities or potential risks based on data analysis on subject matters of various operations departments.

Business Intelligence

Will work with various operations departments, the IT development team, and company executives to provide compelling and actionable data-driven insights.Identifies problems, research alternatives, prepares presentations, drives solutions, gains consensus, and implements solutions for multiple processes within multiple functionsAbility to effectively conduct research, compile data, prepare reports, present findings to managementGathers raw statistical and narrative data and other helpful information upon which operational decisions may be made with some reasonable assumption of safetyOrganizes raw statistical and narrative data into clear, concise, and understandable informationWill build reports and dashboards and provide analysis using SQL, Microsoft Excel/VBA, Tableau, or other data analytics applications and tools.Reporting may include customer behavior and trends, operation optimization, segment/program profitability, as well as various individual and departmental KPI's.Conducts research designed to identify changes in guest needs, the onboard guest mix, and industry competitive setAssists with special projects and studies, which are designed to assist the executive team in the decision-making processDevelops concepts/projects, makes recommendations which are designed to increase gross operating ProfitThe ability to use independent judgment in identifying the root cause of problems and developing solutions to a variety of problems of moderate to large scope and complexityFulfill ad hoc and recurring reporting requests as organizational data SME. Ad hoc requests will require diagnosing the request and identifying the appropriate data sources for Business Intelligence to fulfill those requests

Data Management

Will be involved in adding and integrating new data sources to the data warehouse by exploring and identifying logical relationships among multiple database objects.Will work as a liaison between business and IT on database validation, ETL audit, and business logic that comprises the enterprise data warehouse.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency
Education:

Bachelor's degree in MIS, Economics, Finance, Business, Statistics or related field, or foreign equivalent.

Experience:

Three to five years of experience with business development, agreements, diligence, and other corporate development-related work.Prior experience in the cruise or hospitality industry is preferred.

Skills:

Analytical orientation and strong problem-solving skills.Exposure to statistics software (JMP, MATLAB, SPSS, SAS, or similar)Experience in building data visualization dashboards using Tableau or MicroStrategy.Database experience: SQL, MS-SQL, Teradata, Oracle, MS Access, or similar.Strong MS Excel skills required: charts/graphs, pivot tables, advanced formula creation, and data manipulation.Competency in Microsoft Office suite with excellent skills in MS Word, Outlook, and PowerPointCurious, internally motivated self-starter with the ability to plan, organize, and establish priorities to manage multiple projects and achieve results.Strong interpersonal communication and presentation skills.

Work Environment
Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Travel as needed.

Physical Demands
Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

Expected Hours of Work
The position is fulltime and frequently requires working additional time outside of normal business hours.

Job Type: Full-time