Data Analyst - Quality & Customer Satisfaction (M/F)

Contenu de l'offre Data Analyst - Quality & Customer Satisfaction (M/F) chez Volvo Group

France

Position Description

We are looking for a Senior Data Analyst within our department part of Volvo Group Trucks Technology. We are currently upskilling our teams in Data Analytics and are therefore looking for a person who is skilled and enjoys teaching, coaching others to grow.

About us
Quality & Customer Satisfaction organization is part of Volvo Group Trucks Technology. Our mission is to identify and prioritize product quality problems that need to be solved by being the “voice of the customer” and acting as a bridge function between different entities & brands of the Volvo Group.
Our main task is to initiate and drive quality related pre-studies with high speed in the most efficient way to prioritize and secure that our customer’s top issues are being solved.

What will you do?
As Senior Data Analyst, you will be the first-level support of the team members with regard to data analysis and the use of the Group's analysis tools. You will be responsible for understanding needs, identifying, analyzing/modeling and visualizing data in order to gain strategic and business insights. You may also be required to do advanced analysis, as part of a cross-functional cooperation and knowledge sharing.
In addition, you will take part in the development of analytical skills within our department by training our team members and ensuring that they have the best methods and tools for analysis. To do this, you will work in collaboration with the central Analytics teams, and will be responsible for testing, evaluating new methods, tools and reports from an end-user perspective.

Who are you? A go-to person when it comes to advanced analytics and systems You have a proven skill in upskilling and teaching others to grow A people person who is always approachable and ready to offer a helping hand Good in building cooperation among individuals and departments, sharing information and working to achieve group goals and outcomes You are persistent, recurring tasks do not bother you. You have a good understanding of the business goals and stakeholder needs and system knowledge You are competent in requirement management and coordination You demonstrate excellent solution understanding, combined with related process knowledge You possess strong communication skills You are Pro-active and enjoying working in a team You have a Customer and innovation mindset You have a Quality and continuous improvement mindset You are good at self-development Education, Experience, Knowledge and Skills: A university degree in Computer Science, Statistics, Mathematics, Economics or Engineering and relevant experience At least 3 years of experience in a professional data analytical environment or in a professional software development environment Solid knowledge of statistics and data mining (descriptive, correlation, multidimensional, lifetime analysis (Weibull type), etc. ...) Knowledge of supervised machine learning techniques (regressions, discriminant analysis, classification) Strong knowledge about statistical methods / Machine learning/ data mining (clustering supervised/non supervised, multi variables regression, SVM, decision tree, etc.) Skills or experience(s) in Data Storytelling is a plus You work with the data analysis cycle Agile way of working is a plus Fluent English, both written and spoken Technics and software competencies: SQL, Python, R, SAS Entreprise Guide Power BI, or other visualization tools like Tableau, QlikSense, Qlikview, Google Analytics,… Knime is a plus Microsoft Azure (Databricks) and cloud technologies is a plus

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Auto req ID

116893BR

Organization

Group Trucks Technology

State / Province

Auvergne-Rhône-Alpes

City/Town

Lyon

Employment/Assignment Type

Regular

Travel Required (maximum)

Occasional Travel

Functional Area

Management Support

Last application date

30-Oct-2021