Customer Operation Associate & Inside Sales - Dutch and/or German

Contenu de l'offre Customer Operation Associate & Inside Sales - Dutch and/or German chez Alkemics

ABOUT ALKEMICS

Alkemics is a B2B business platform enabling retailers to discover, negotiate and launch new products from their 1000+ suppliers.

In Europe alone, millions of products are launched every year, each with up to 500 attributes and made by one of 300,000+ manufacturers. Prior to Alkemics, establishing a commercial relationship required numerous back-and-forths between retailers and brands, physically (in trade shows, for instance) or pseudo-digitally (fax, email, XLS templates...) and between various teams (procurement, category management, quality, CSR, e-commerce, marketing...). Because of this painful process, it often took more than 60 days to launch a product. This situation is unsustainable at a time where consumers are demanding a broader product choice, more local products, where Amazon and Alibaba are raising the bar of omnichannel efficiency, and at a time where Lidl and Aldi are setting a standard for productivity.

Alkemics disrupted the space with a fully digital platform where brands create and share their product catalog. Retailers can explore those catalogs and run business workflows, searches or reportings to select, negotiate and list those products in their assortment. Once a retailer is on-boarded, invites are sent to that retailer’s suppliers to join the platform on a freemium basis, enabling quick network growth.

Alkemics was founded in Paris in 2012. With 98 out of the top 100 CPG manufacturers (Nestlé, Unilever, L’Oréal), the 7 largest retailers in France (E. Leclerc, Carrefour, Casino, Auchan, U-Enseigne, Cora, Metro…) and 4 of the largest UK retailers (Tesco, Ocado, Waitrose, Sainsbury) using the platform, Alkemics now holds a very strong and unchallenged position in the French and UK market. The business is now expanding internationally, starting with DACH and BENELUX. Along with international growth, the focus of the business is to leverage its platform and client relationships to build an end-to-end B2B marketplace with the ultimate vision of ordering directly within the platform.

Alkemics raised a total of $50M from tier-1 investors Index Ventures, Partech Ventures, Serena Capital and Cathay Innovation. Its latest funding round took place in April 2020, bringing in Highland Europe, a leading Growth VC. The business is made of 100 employees and is growing extremely rapidly.

Background

Online marketplaces are now commonplace for C2C and B2C markets. This trend has started in B2B sectors too, driving tremendous value and economies of scale. Today, thanks to a captive user base, Alkemics is in a strong position to “platformize” the notoriously difficult retail space. Brands are keen to have their products discovered in a more efficient and elegant way. Retailers are interested in negotiating products more quickly. Brands also want to better control the product introductions within each store.

The Customer Operations Associate plays a vital role not only with regard to assisting users but also educating them to be autonomous.She/He can also detect leads and convert them into loyal clients.

You will be in charge of onboarding manufacturers : helping them create accounts, guide them through different processes required to be autonomous in the platform. You will record, adapt and drive Webinars, answering users’ questions via live sessions. You will be responsible for tracking all interactions with a user, providing accurate, valid and complete information in Salesforce. Your interactions with users will allow you to provide feedback for new functionalities but also to suggest new features making the platform friendlier for the user community. You will detect user needs, which will be the starting point to qualify accounts and propose the conversion to paying packs. You will interact with support, product owners, technical departments to inform them about bugs, campaigns and give feedback through Jira tickets, Confluence pages, etc. You will train manufacturers individually for complex onboarding missions.

Requirements

You have a customer phone assisting experience of 1-2 years You master communication skills, your speech is structured and clear, you know how to explain complex concepts in a simple way. You are pedagogue and enjoy educating people on new technologies. You are organized, dynamic and have the sense of service and excellence in your DNA. Working in teams and projects with ambitious goals is a challenge you want to tackle. You speak and write french, english and either dutch or german fluently (mandatory)

Benefits

A true startup experience in one of the fastest growing startup in Paris: no bureaucracy and daily successes that have a real impact on the business You will participate to the team's growth and the revolution of the CPG industry A fast-learning curve with growing responsibilities Pushing the limits: use semantic analysis, ontologies, big data and machine learning to solve complex problems in the CPG industry. Working with dynamic, smart and passionate people Extras: weekly sport sessions, meditation, hackathons, team offsites.