International Account Manager

Contenu de l'offre International Account Manager chez Allianz

Role: 

The Internal Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role. 

As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.

And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead.

You report to the Regional Accounting Director. 

The position is opened in Paris.

Main tasks : 

As an International Account Manager, your missions are :

To reach targets of portfolio growth and quality

As Program Manager

  • Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of AZTMNC teams both domestically and overseas.

   • Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Commercial Underwriter authority rules and guidelines (contribute to BUC)

  • Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.

  • Review and analyze and implement transfers requests from Allianz Trade BUs to AZTMNC

As Managing Insurer

   • Responsible for implementing and issuing the policy at local level 

  • Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA

  • Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests

To take personal responsibility for the implementation of group-wide quality of service standards

  • Service customers based on guidelines of Operational Manual

  • Comply with account management standards in regards to AZTMNC processes, business rules and systems.

  • Interact and coordinate closely with other core functions (i.e., Risk, Claims, Policy Administration) in order to propose a broad customer centric service, as well as other AZTMNC Account Management Teams and AZTMNC Central Team

As Program Manager:

  • Apply MNC Commercial Underwriting standards to ensure profitability and quality of customer portfolio

  • Be the main contact person with the Broker and client program management teams 

As Managing Insurer:

  • Interact with broker and client as directed by Program Manager

Future challenges:

Your future challenges will be to:

 - Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.

 - Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities

 - Support the transition to One MNC (BT) in the Region

Knowledge / Experiences / Competencies required:

  • Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives

  • Advanced knowledge of the credit insurance industry, products and regulations

  • Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service

  • Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal

  • Advanced ability to up and cross sell products during customer interactions to achieve growth targets

  • Competent ability to build extensive networks with close contacts to market players and opinion leaders

  • Competent knowledge of claims methodologies and the impact of policy conditions

  • Expert ability to negotiate with customers in order to achieve results

  • Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting

  • Competent ability to operate in a matrix structure

  • Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems

  • Advanced knowledge of written and spoken English

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