ATR - Material Account Manager

Contenu de l'offre ATR - Material Account Manager chez ATR

ATR - Material Account Manager

Job Description:

MATERIAL ACCOUNT MANAGER

MISSION

Under the Head of Customer Material Support, the Material Account Manager (MAM) is responsible for the sale and distribution of the spare parts, exchange, repair and lease (under GMA contract or not).

The MAM :

ensures the satisfaction of his customers for the distribution of material,
is responsible for the “On time delivery” by optimizing the lead-times for material deliveries,
supervises our back-office for the administrative processing of orders and handling claims,
develops the sale of spare parts and spot services in order to grow the order intake on its portfolio.

ACTIVITIES

1. Manage the sales

Daily follow-up of the orders backlog (spares and services), minimize delays and communicate to customers
Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation…)
Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms…)
Build and drive the administrative and logistic indicators
Work in close coordination with our internal departments to increase efficiency and productivity
Ensure the promotion and basic support in the use of the available digital tools

2. Analyze the sales activities

Support the Ho MAM in the preparation of the yearly spares logistics and sales objectives and action plan
Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers
Build and follow up scorecard per customer key account
Follow the quotations into orders transformation rate to decline action plans and win sales

3. Develop customer satisfaction and the turnover through commercial actions :

Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and visits
Ensure weekly calls with customers to share backlog status and develop proactive commercial appoach
Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the associated sales campaigns
Pay attention to customer needs and maintenance planning in order to adapt offers
Take part in price negotiations for strategic orders in order to push sales
Put in place cross commercial actions with other services (sales of services, CSD…)

PROFILE

- Business school or Generalist Engineer / Master Degree with 3 to 5 years Professional experience

- Present the expected skills:

                * Technical skills (5-6 key competences) : aeronautic background / after sale services / sense of negotiation / logistics knowledge

                * Language skills (and level) : French and English mandatory, Italian would be a plus, spanish or german third language would be appreciated

                * IT skills (tools) : Advanced level Office pack, Advanced level in SAP

                * Soft skills (2-3 key skills) : customer oriented / team spirit / proactive

- Specify the specific contraints (eg: night working, regular business trips…) : travel up to 20%

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

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Classe Emploi (France): Classe F12

Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Summary

Location: Toulouse Area

Type: Full time