Principal Pre-sales Architect - Syncplicity

Contenu de l'offre Principal Pre-sales Architect - Syncplicity chez Axway

Overview

To go quickly, go alone. To go far, go together. As part of Axway, you’ll pursue your goals for professional and personal growth alongside the most capable, inventive, and dedicated minds in data integration technology. You’ll join us in promoting and perfecting the value of Axway AMPLIFY™, our groundbreaking hybrid integration platform that enables enterprises to seamlessly connect their people, systems, customers and ecosystems using industry-leading API, SaaS, Cloud, MFT, B2B, and Content Collaboration solutions. You’ll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet. And you’ll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you’re not alone on your journey, and that every day, you’ve taken one more step forward. With Axway, you’ll go far because we’re better together.
Syncplicity is an enterprise-grade file sync-and-share solution that is redefining file access for the modern and mobile workforce. We enable users to access all their files on all their devices, online or offline, with no hassles. With a rich experience and secure access using mobile, web, and desktop, our customers can easily collaborate globally, while their IT departments can maintain the security and control they require.
Axway’s Syncplicity Customer Success Engineer (CSE) is a senior technical member of the customer success team with a strong pre-sales focus. With a mission of driving end-user deployment, adoption and engagement, the Customer Success team is maniacally focused on enabling the customer’s IT Department to be the hero, while rolling out Syncplicity to the enterprise. Your role as Customer Success Engineer is to assist our sales team in evangelizing the Syncplicity solution and in demonstrating how our well-defined use cases can meet the customer’s organizational needs. You will deliver compelling architecture, security, and product presentations and demonstrations as well as closely managing POCs (Proof Of Concepts) for prospects. The CSE may also drive post-sales deployments in conjunction with the post-sales team while discovering new opportunities for the solution. The Syncplicity CSE boasts a robust background in Enterprise Software or IT, is comfortable working at multiple levels of the technology stack, enjoys a hands-on work environment, and has demonstrated prior success in a sales engineering (SE), solution architecture (SA), or a customer success (CSM) role.

Responsibilities

Integral participant in the sales cycle, will be joined at the hip with sales managers to formulate account strategies and win deals. Builds and provides effective presentations and demonstrations to prospects, customers and partners, at both technical and executive levels. Manages Proof of Concept (POC) deployments with prospects, balancing POC processes while adapting to each individual prospect situation Helps to define, document, and manage to satisfaction the prospect’s success criteria within predetermined timelines. Engages with customer’s IT team to implement Syncplicity deployment in a production environment. Maintains long term relationships with strategic customers to drive ongoing expansions. Promotes long term customer success by leveraging best practices to drive end-user adoption and engagement. Becomes an industry SME (Subject Matter Expert) including developing competitive knowledge that can be leveraged in sales situations. Provides solution knowledge, deep technical guidance and support. Leverages product expertise and industry best practices. Develops solution or technical expertise areas of specialization in addition to maintaining broad solution and industry skills. Occasional travel within assigned territory.

Qualifications

Must have a relevant university degree or equivalent work experience including 7 or more years in a pre-sales, customer facing role 7 or more years in a technical role (preferably Enterprise software, SaaS, Enterprise File Sync and Share (EFSS), or file transfer solutions). Experience with diverse sets of Enterprise IT systems and software. Required skill sets: Excellent communication skills (phone, email, video, IM, etc), Linux, able to use Vi or similar editor, Networking, TLS/SSL, Firewalls, load balancers, Network Attached Storage (NAS/NFS/S3), Single Sign On (SSO/SAML), Web Services/REST APIs, able to trouble shoot technical issues, Enterprise infrastructure, Enterprise security. Desirable skill sets: EFSS, Windows Server, Cloud knowledge (AWS, Azure, etc), Mobile Device Management (MDM), Programing or Scripting knowledge, encryption (openssl, pgp, etc) solutions, Active Directory/LDAP, DLP knowledge, CIFS/SMB, web presentation solutions (WebEx, GoToMeeting, etc), self management. Customer demonstration and presentation experience. Experience completing RFP’s and RFI’s. Technical writing and documentation. At Away we care about everything but know our employees are our most important asset. Employee career development is an important part of the Axway culture. We strive to promote from within, helping employees to create and follow a career path that is fulfilling to them, and meets company goals. Our global presence also creates career opportunities in other countries that employees are encouraged to explore. We provide acreative and flexible working environment where people are empowered to make a difference.