Regional Account Manager

Contenu de l'offre Regional Account Manager chez BDP International

Job Description:

About BDP International:

BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 3,900 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries.

The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.

An exciting opportunity has arisen to join our team at BDP France. We are looking for an experienced Regional Account Manager to expand our team.

The position is based in our Roissy or Lyon office.

Scope:

You will manage relationships with one customer and provide operational focus around service KPI’s and other specific targets or goals mutually determined by BDP and the customer.

Your Responsibilities

Provide support to the operations to ensure compliance of all SOP’s and processes specific to the customer and ensure yearly target achievement

Auditing of accepted standards and procedures within the customs regulations

Manage the most complex Service Parts Logistics solutions for customer on a day-to-day basis

Implementation of the key customer account plan for the year.

Provide continuous improvement suggestions to the customers by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis.

Organizing of review meetings, QBR, ..

Own and develop the relationship with the customer and defuse any tension that may arise and escalate accordingly when needed

Issue escalation and resolution

Monitoring of KPI’s

Data integrity check

Job Requirements:

Key competencies and skills:

Management and Leadership capabilities Team player Analytic thinking, problem solving Ability to manage / partner via influencing Ability to work well in a matrix structure Organize and Timeliness High level of commitment, energy, persistence & resilience Strong multi-tasking and prioritization skills Outstanding inter and intrapersonal relationship

Job Requirements:

Minimum of a Bachelor's degree or equivalent experience Minimum 5 years of experience in the logistics industry of which a minimum of 2 years of customer relationship management at a regional level Good knowledge in French Customs & French customs IT System ( Connex) is mandatory. Very customer orientated and capacity of negotiating Knowledge and experience of freight forwarding operations Working knowledge of the operations procedures in the different countries French speaker with very good knowledge of English, both spoken and written.

We offer a challenging career opportunity within the dynamic environment of an international logistics company.

Please visit our website: www.bdpinternational.com *** This is a great opportunity to advance your career! Come join our growing BDP team!*** BDP International - The Employer of Choice Follow BDP International Career Pages! Facebook l Twitter l LinkedIn