Customer Success Manager/Technical Consultant/Technical Account Manager

Contenu de l'offre Customer Success Manager/Technical Consultant/Technical Account Manager chez CAST

Customer Success Manager/Technical Consultant/Technical Account Manager

CAST, the software intelligence leader, provides software that ‘understands’ multi-technology software systems and automatically derives insights about their inner workings – interactions between all its elements, transaction flows, data access paths, changes needed to move to cloud, open-source risks, green impact, ISO 5055 compliance, etc.

It is used globally by thousands of digital leaders, helping them make smarter decisions, maintain and transform custom software with greater speed, and exert better ongoing control of the risks involved.

CAST operates in nine countries on three continents. We sell directly and via formidable go-to-market partners including BCG, EY, Accenture, IBM Consulting, AWS, Microsoft Azure, and Google Cloud, as well as numerous specialized consulting firms. Visit www.castsoftware.com.

This position is based in France. You'll be a part of our rapidly growing customer success practice alongside the professional services, product, and sales teams with opportunities to evolve in positions and/or geos.

You will maintain a close relationship with our biggest and most important customers, educate them to get the best value from our solutions, and transform them into CAST ambassadors and advocates.

If you thrive in a fast-paced environment, in a variety of industries, for clients' business critical software, involving the main cloud providers then this role is for you.

CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE.

You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows.

You will maintain customer relationships, educate our customers to get the best value from our solutions, and transform customers into CAST ambassadors and advocates.

If you thrive in a fast-paced environment and have experience and exposure to a variety of industries, large palette of technologies ranging from early era monoliths to latest distributed technologies, and serverless computing involving the main cloud providers then this role is for you.

As a Technical Account Manager you will:

Engage with IT and Business executives , understand their KPIs and their short-term / long-term priorities help them achieve their objectives using CAST products.
Establish and drive Governance with the client, service providers and cloud providers. Follow-up on the actions and become an advocate for our clients within CAST.
Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customer’s organizations and processes, deploy metrics and Key Performance Indicators to track and continuously improve the business value.
Create and animate a vibrant customer community around CAST products and create relationship with champions and ambassadors.
Advocate client concerns and opportunities with the Sales, Support, and Professional Services teams within CAST.

You have:

5+ years of experience as a customer advisor, customer success manager, or Technical account manager, or technical consultant or Architect.
Communication skills with ability to connect and influence Senior Management and C-Level, presenting improvement plans, managing objections and expectations, and making such plans adopted; ability to work effectively with cross-functional teams;
Experience in interpreting metrics and making data speak to define and track improvement plans, using various reporting tools and methodologies;
Successfully deployed IT scorecards or adoption/success performance measurement systems;
Strong technical background in software development with understanding in application architecture, application development and lifecycle management practices;
Good understanding of software portfolio management, ADM productivity management, ICT cost control, modernization programs, risk management and SDLC transformation programs;

Master degree in Computer Science or a related technical discipline.

Language: French & English fluent

If you're passionate about driving customer success and have a track record of delivering results, we'd love to hear from you!

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