Senior Relationship Manager - Digital Segment

Contenu de l'offre Senior Relationship Manager - Digital Segment chez Citi

This role is based in Paris, reporting to the EMEA Digital Head based within Citi Commercial Bank’s (CCB) Regional Office team in London. The Senior Relationship Manager will have responsibility for building the product proposal for CCB Digital clients in France and Western Europe, supporting the onboarding process of clients including building and maintaining Commercial Banking Digital customers’ portfolio. The primary responsibilities will be to build relationships and provide solutions for the France Digital CCB clients. The job involves day-to-day co-operation with various CCB non-presence countries and regions, as well as both the product and implementation teams. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB teams across the region for Digital companies.

Job Purpose:

Acquire new, multi-product, Digital customers for the Bank. Also client level planning, budget and revenue responsibilities. Managing relationships and providing remote service for CCB Digital customers in France and Western Europe Monitoring and supporting the products’ implementation process Managing customers and transactions in the existing CRM platform Close cooperation with BCMA Teams in the country to address opportunities within Digital Interaction with other CCB structures across the globe Verifying adherence to global KYC (Know Your Customer) standards during the referral management process Maintaining overall control and accountability for the managed cross-border transactions referrals Proper account planning is expected, the RM has to determine/ plan the future relationship, business opportunities, products to sell, etc. Work closely with EMEA Digital Head, EMEA TTS implementation Team, CCB Cash Sales Managers, Markets experts and RM assistants on a daily basis. Participate at digital market events and drive thought leadership / partnership Participate in structuring new product solutions specific to client/industry segment.

Experience/Knowledge:

Excellent knowledge of digital/technology market, customers, competition, local regulations, Good knowledge of corporate finance, FX, cash management and trade products are needed. Thorough understanding of banking products for Digital/Technology customers Extensive network in the Digital ecosystem in the country Experience in Commercial / Relationship Banking with international customers Ability to assess credit risk of Digital/Technology companies

Skills & Languages:

Technical skills: MS Office, PowerPoint knowledge, good understanding of ERP and TMS software Understanding of issues in the implementation / onboarding process Team player with the ability to support the Local and EMEA Digital Team, as well as requesting support from the appropriate team members as required Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources.

Languages:

English – Fluent, French - Fluent

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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