Technical Account Manager

Contenu de l'offre Technical Account Manager chez Compuware

Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We do this by delivering highly innovative mainframe application development and performance optimization solutions that uniquely enable IT to drive business value.

The company's ongoing success depends on our employees-a diverse team of people with a set of key, common attributes. We seek positive, high-energy, innovative and assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.

We are looking for a person who is consultative in nature and interested in understanding and mapping technical challenges to software solutions while also keeping business impact in mind. We are seeking a good communicator who enjoys working with people both in a team and independently. You will need to be organized, methodical, and tenacious enough to drive plans through to their conclusion.

Compuware Technical Account Managers must enjoy, and have the ability, to communicate with both technical practitioners and management level customer contacts to justify technical to business drivers motivating a purchase. You will be working with a number of varied customers as a trusted advisor providing professional engagement.

PURPOSE OF THE ROLE:

The Technical Account Manager (TAM) partners with the sales account manager in helping to meet and exceed revenue targets set by the business. The TAM’s main contribution is through technical excellence as a trusted advisor to both their sales account managers and their customers. Also to assist in mapping business IT to technical requirements involving the Compuware toolset.

Assistance is provided as part of the sales team to strategize on accounts, identify potential solution opportunities and assume ownership of all technical aspects of the sales cycle. Other typical activities include translating customer requirements into business needs, proposing enhancement to product development, seeking new revenue opportunities from existing customers, assurance of software deployment and value realization and articulation at customer sites, assisting with technical question resolution, and training of customers as well as assisting with the induction of new sales representatives from a technical perspective.

SPECIFIC DUTIES:Qualification:

EXPERIENCE REQUIRED:

Working in the technical Mainframe world in the European Region – Banking, Financial Services, or Retail sector experience would be useful. Minimum 10 years’ experience in IT organizations, being either a systems support, system to application liaison with a thorough understanding of the applications development lifecycle, working in applications development teams or implementing development projects at customers for an integrator. Previous pre-sales technical roles supporting sales people experience would be advantageous. Knowledge of z/OS (CICS, JCL, DB2, COBOL or PL/I) and experience with IMS, DL1 and Coolgen is useful. Working knowledge of Compuware Mainframe Products (File-Aid, Strobe, Xpediter). Additional experience with Abend-Aid, Hiperstation, Workbench is advantageous. As many CPWR Mainframe products have GUI frontends some PC skills are required, such as: Familiarity with SQL Server database or Oracle Understanding of how applications servers work (ex. Tomcat) Familiarity with Eclipse framework and BIRT would be welcome Requires a blend of technical, business, consultative and project management skills. Technical understanding, with the ability to assist Sales Account Managers with detailed information on a specific product, or range of products. Ability to communicate effectively in French and English You need to be positive, passionate and have a personal drive, combined with good analytical and problem solving skills. A good standard of oral, written, and presentation communication skills. Ability to work both in a team environment and independently with limited supervision. Organized critical thinker who can structure tasks and work towards successful outcomes.