Client Account Manager / Client Service Partner

Contenu de l'offre Client Account Manager / Client Service Partner chez CSC

As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing:
Building and maintaining client relationships by providing excellent customer service to both internal and external clients

Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)

Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands

Taking and fulfilling orders, partnering with our clients to become their trusted advisor

Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings

Cooperatively work with global vendors to complete internal and external customer orders

Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting

Understanding and communicating Industry changes and new product offerings to clients

Research and analysis of customer data

Conducting online demonstrations for clients and sales staff

What are the technical skills, experience and qualifications you need?:
Experience in a similar customer service orientated role is advantageous

Outstanding written and verbal communication skills

Strong Microsoft Office skills including MS Excel, Word and Outlook

Ability to work independently as well as on a team

Exceptional organizational skills with the ability to priorities work unsupervised under pressure in a busy environment

Previous experience of producing quality results with a high attention to detail

Ability to be direct, open, and honest when dealing with customers and coworkers

Bilingual skills are a plus

Why Join Us?
CSC is a great place to work with smart and dedicated people . We have been voted a Top Workplace for ten consecutive years.

We offer challenging work and career opportunities– Most positions are filled with internal moves and employee referrals.

Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

We’re building a new headquarters that will support current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access. It’s an exciting time for us in terms of growth and expansion.

About Us

Established in 1899, Corporation Service Company® (CSC®) is a dynamic, high-growth company headquartered in Wilmington, Delaware. Corporation Service Company (CSC) is an industry leading international company that keeps many of the world’s best-known brands safe online. We blend the latest technology with the best talent to stay ahead in the fast-evolving Internet space. CSC safeguards intellectual property, provides law firms and corporate legal departments the tools they need to be successful, and provides critical support to deals around the globe. We strive to provide exceptional service while creating an environment where our people can stretch their capacity to grow and develop their careers. CSC employs people throughout North America, Europe, and the Asia-Pacific region. Learn more about us at www.cscglobal.com . CSC is an equal opportunity employer.